Carrier iQ is allowing mobile operators to quantify the performance of their LTE (News - Alert) services from the perspective of actual subscriber devices.
To this end, the company has added device-sourced LTE and VoLTE analytics to its Mobile Intelligence System.
Operators can leverage direct subscriber insight to identify reasons that jeopardize customer experience. This will lead to cut down of problem resolution times and increase rollout of LTE networks and VoLTE services.
It is important for operators to properly configure network parameters to avoid long voice call setup times and this is achievable by using Carrier iQ’s LTE Analytics.
Carrier iQ’s LTE Analytics also let operators to avoid high call establishment failures, and delayed access to data services on LTE after the calls.
Subscribers often experience slow data throughput from 3G coverage if traffic loads are incorrectly distributed between LTE and 3G.
This problem is addressed by Carrier iQ’s LTE Analytics as it helps operators to optimize networks allowing LTE-capable devices connect to LTE wherever available.
Carrier iQ VoLTE Analytics is also useful in successful VoLTE deployments as it examines all layers of IMS and radio protocols from VoLTE devices, for both the control and data planes.
This examination provides visibility into transition locations, RF conditions, signaling events, and reasons for failures.
Operators can leverage these insights to better understand problem areas and accelerate the rollout and adoption of VoLTE services.
“With Carrier iQ’s Mobile Intelligence System, operators can identify causes that impact the LTE and Voice over LTE user experience,” said Larry Lenhart, chief executive officer of Carrier iQ. “As a result, mobile operators can now optimize their investment into network infrastructure, reduce problem resolution times, and expedite LTE and VoLTE rollouts.”
Carrier iQ provides mobile operators and device vendors with actionable analytics and insights into the real experience their customers face when using smartphones, tablets, or other mobile devices.
Edited by Alisen Downey