Syniverse (News - Alert), an industry pioneer and innovator for more than 20 years, is the leading provider of messaging, roaming, network and real time intelligence solutions, predicts that 2012 will be the year of the consumer.
Syniverse, who connects to more than 900 mobile, cable, and Internet providers in more than 160 countries, thinks mobile data usage will continue to increase.
Syniverse mentioned the “bill shock“ issue that many customers face. The FCC said they are trying to prevent this very problem. On their site, they put out a statement back in October saying, “For more than a year, the FCC has been working a problem known as ‘bill shock’. Tens of millions of Americans have opened up their cell phone bills and been surprised by the hundreds of dollars in unexpected charges,” said the FCC (News - Alert).
The FCC claimed they signed an agreement that would protect 97 percent of wireless consumers from bill shock. However, Syniverse said it’s looking to continue to be a problem, but consumers are taking notice. “Subscribers are becoming more aware of their bill looking at any over-usages which have began to effect them not only monetarily, but their mobile usage as well."
Syniverse also predicts that 4G LTE (long term evolution) deployments have exceeded expectations and will begin to accompany the speeds. In telecommunications, 4G is the fourth generation of cellular wireless standards. A 4G system is expected to provide a comprehensive and secure mobile broadband. As more and more markets become LTE (News - Alert) ready, mobile operators would need to be prepared.
“In 2012, mobile operators will focus and invest heavily on IPX network technology as the backbone for enabling a ubiquitous interoperable 4G experience for their customers,” said officials from Syniverse.
The final prediction for 2012 is about customers increasing interest in using peer-to-peer mobile video. Syniverse thinks that both Skype, an online service that lets you connect to others using voice, chat, or text – and FaceTime, which is a service that uses a front-facing camera on the iPhone will begin to see significant uptakes.
2012 is all about video. “Video will be the mobile application of 2012, driven by the rapid emergence of 4G and new, all-powerful devices – providing tremendous revenue potential for operating while delivering what consumers want,” said the company.
Edited by Jennifer Russell