Quality Monitoring

(Norwalk, CT – June 25, 2007) Technology Marketing Corporation (TMC (News - Alert)) today announced that the Quality Monitoring channel, sponsored by Co-nexus, has been launched as the latest addition to the TMCnet channel program. 

 

The Quality Monitoring channel promotes call center solutions and includes an overview of Co-Nexus’ products. In addition, visitors can find valuable resources such as e-demos, feature articles and industry news.

 

The channel can be found at:

http://www.tmcnet.com/channels/quality-monitoring.

 

TMCnet’s channels are micro-targeted information portals where readers can find topic-specific news, articles, feature stories and product reviews. TMCnet has created over 100 channels covering important topics in the IP Communications, VoIP, IP Telephony, CRM, Call Center and Information Technology industries. 

 

“Co-nexus is pleased to join forces with TMC, the leader of communications and technology media,” commented Brian Daily, VP of Sales and Marketing at Co-nexus, Inc. “Taking advantage of TMCnet’s credibility and expertise in driving traffic will reinforce our branding and distinguish Co-Nexus as a quality monitoring market leader.”

 

Twenty-first century technology has changed the way companies do business, especially call centers. Co-nexus, Inc., has a clear, related mission: help smart companies harness the power of modern communications technology to better serve the needs of their customers. Toward that end, Co-nexus developed its Customer Experience Management (CXM®) software, which helps companies improve communications with customers and automatically capture vital agent-customer interactions.

 

Built into CXM are tools for robust quality monitoring—keeping track in the call center of interactions between agents and customers, and ensuring those interactions are of the highest caliber possible. This quality monitoring functionality is provided via dynamic multimedia logging and reporting capabilities. CXM sets the standard for effective client contact by providing critical customer interaction data, thereby increasing revenue and generating opportunities.

 

“TMCnet welcomes Co-nexus’ Quality Monitoring channel into our program,” stated Rich Tehrani, TMC President. “They are a well-respected call center solutions company that shares our vision in the advancement of new technologies. Our channel program is a community-building vehicle assisting our partners in building their brand, while contributing to the vast array of valuable content which drives traffic to TMCnet, the most-visited communications and technology Web site in the world.”

TMCnet is ranked among the top 0.003 percent of the most visited Web sites in the world by alexa.com, an amazon.com company that monitors Web traffic. TMCnet is viewed by more than one million unique visitors every month representing 18 million page views, according to WebTrends, and saw nearly two million visitors in January 2007.

For information on TMCnet’s channels program, please contact John Sorel at (203) 852-6800, ext. 229 or e-mail: jsorel@tmcnet.com.

About TMC

Technology Marketing Corporation (TMC) publishes four print publications: Customer Interaction Solutions, INTERNET TELEPHONY, SIP Magazine and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 0.003 percent of all sites in the world by alexa.com*, TMCnet serves more than one million unique visitors each month, according to WebTrends. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, The Communications Developer Conference, IMS Expo and Call Center 2.0 Conference. TMCnet.com publishes more than 15 topical online newsletters. For more information about TMC, visit www.tmcnet.com. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)

 

Whether by phone, fax, internet or web-chat, 21st century technology has changed the landscape of how the world does business. With endless avenues for communication, smart companies are harnessing the power of this communication influx to serve the needs of their customers, and ultimately their own business. CXM® (Customer Experience Management) software is Co-nexus, Inc.’s solution to harnessing the power of communication. With CXM you are able to better communicate with your customers and automatically capture vital agent-customer interactions. Providing dynamic multimedia logging and reporting capabilities, Co-nexus' CXM sets the standard for effective client contact by providing critical customer interaction data, thereby increasing revenue and generating opportunities.

 

Co-nexus, Inc. strives to develop a comprehensive suite of recording products that are easy to use, competitively priced and customizable to fit the needs of the small to medium size call center. Our customers are our partners and we are committed to providing the highest level of service and support to each of them.

 

TMCnet
Tel: 203-852-6800
Fax: 203-853-2845
channeleditor@tmcnet.com

www.tmcnet.com

Name Brian Daily

Tel: 713.934.3902

Fax: 713.462.4804

brian.daily@4cxm.com