SpitFire Predictive Dialers

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Benefits of using a predictive dialer

  1. Manages the process of dialing tens of thousands of calls or tens of millions of calls in its lifetime.
  2. Detects the result of the call, as an example: no answer, busy, fax, bad number, answering machine without any presence of human expertise. Consequently saving time by only transferring calls which are voice connects to the agents locally or remotely.
  3. Using predictive dialer increases the productivity of the company by drastically increasing the time agents spend on the phone talking to actual customers or prospective clients.
  4. Predictive dialer users get the ability to organize and better manage the client information, no lost notes scribbled on pieces of paper. The database used by the dialer organizes the calling structure.
  5. The most significant task done by the predictive dialer is to predict, which means always making an effort to get a live call to the available agent with the shortest amount of wait time. This is achieved by self learning algorithms within the predictive dialer to increase or decrease the dial ratio per agent, logged into the system.
  6. Inbound call can be better dealt with by allowing the customers to wait on hold in an IVR system, or a way to leave a message they'd like a callback while the agent is busy talking with other customers.
  7. Most important benefit of a predictive dialer is it reduces expenses for your company over a period of time since you do not need to buy and deploy a complex and sometimes extremely expensive PBX system. Your company will experience return of investment (ROI) in a period of six to twelve months.
  8. A predictive dialing system can effortlessly fit into your companies existing infrastructure since it is software controlled.
  9. The call routing logic and the contact management is all included in one software package. Your call routing logic implemented as per your specifications. Since it is a software package it can easily be upgraded even if you are located remotely with the help of internet.
  10. Provides an added cost effective method of managing the client database by giving the user of the predictive system ability to rework your database on previous call results.

    Example:
    1. only redial records which were busy, no answers and answering machines
    2. Delete records which are bad numbers, disconnected numbers or operator intercepts
  11. Do a real time look up against the do not call database saving the predictive dialer user from accidentally calling people who have enrolled in the do National not call registry. This saves the company from lawsuits and others risks conforming to all legal statutes and FCC complaints.
  12. Provides progressive dialing capabilities like call blending which means handling inbound and outbound call at the same time.
  13. Provides ability to integrate call recording devices and call monitoring interfaces which helps call center supervisors to train agents and users and improve their customer support skills.
  14. Easy to setup and learn the predictive dialer logic and software tools.
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Predictive Dialer Featured Article


August 10, 2010

Skullcandy Unleashes Telesphere Hosted VoIP and Call Center Application

By Marisa Torrieri, TMCnet Editor


Skullcandy, an audio technology company known for its high-powered, cool-looking headphones and other technologies, recently announced it has selected Telesphere (News - Alert), a provider of nationwide managed telecommunications and Internet services, to supply hosted voice and data services to its Park City and San Clemente locations.

According to Skullcandy, the Telesphere Complete product with Call Center application selected by Skullcandy provides a managed and hosted private data connection and other desired features. It provides Hosted VoIP with Quality of Service for business-class IP phones.

It promises the latest in user and system features -- a call center application with call monitoring and controlling features.

“Skullcandy is a big brand running a tight ship on our infrastructure,” said Brad Smith, operations manager for Skullcandy, in a press release. “Telesphere allows us to enjoy the best of both worlds--enterprise-level customer service modules with small-business sized expenditures.”

The partnership is also mutually beneficial for Telesphere, said Scott Forbush, general manager of Telesphere Salt Lake City.

“Telesphere is eager to be able to provide Skullcandy with a phone system that will support and grow with them,” said Forbush. “Serving clients like Skullcandy is always rewarding because we see them grow and succeed as a quality company. The Telesphere Complete product with the call center application will give them the support and bandwidth necessary for a company growing like this.”


Marisa Torrieri is a TMCnet Web editor, covering IP hardware and mobility, including IP phones, smartphones, fixed-mobile convergence and satellite technology. She also compiles and regularly contributes to TMCnet's gadgets and satellite e-Newsletters. To read more of Marisa's articles, please visit her columnist page.

Edited by Marisa Torrieri

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