SpitFire Predictive Dialers

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Benefits of using a predictive dialer

  1. Manages the process of dialing tens of thousands of calls or tens of millions of calls in its lifetime.
  2. Detects the result of the call, as an example: no answer, busy, fax, bad number, answering machine without any presence of human expertise. Consequently saving time by only transferring calls which are voice connects to the agents locally or remotely.
  3. Using predictive dialer increases the productivity of the company by drastically increasing the time agents spend on the phone talking to actual customers or prospective clients.
  4. Predictive dialer users get the ability to organize and better manage the client information, no lost notes scribbled on pieces of paper. The database used by the dialer organizes the calling structure.
  5. The most significant task done by the predictive dialer is to predict, which means always making an effort to get a live call to the available agent with the shortest amount of wait time. This is achieved by self learning algorithms within the predictive dialer to increase or decrease the dial ratio per agent, logged into the system.
  6. Inbound call can be better dealt with by allowing the customers to wait on hold in an IVR system, or a way to leave a message they'd like a callback while the agent is busy talking with other customers.
  7. Most important benefit of a predictive dialer is it reduces expenses for your company over a period of time since you do not need to buy and deploy a complex and sometimes extremely expensive PBX system. Your company will experience return of investment (ROI) in a period of six to twelve months.
  8. A predictive dialing system can effortlessly fit into your companies existing infrastructure since it is software controlled.
  9. The call routing logic and the contact management is all included in one software package. Your call routing logic implemented as per your specifications. Since it is a software package it can easily be upgraded even if you are located remotely with the help of internet.
  10. Provides an added cost effective method of managing the client database by giving the user of the predictive system ability to rework your database on previous call results.

    Example:
    1. only redial records which were busy, no answers and answering machines
    2. Delete records which are bad numbers, disconnected numbers or operator intercepts
  11. Do a real time look up against the do not call database saving the predictive dialer user from accidentally calling people who have enrolled in the do National not call registry. This saves the company from lawsuits and others risks conforming to all legal statutes and FCC complaints.
  12. Provides progressive dialing capabilities like call blending which means handling inbound and outbound call at the same time.
  13. Provides ability to integrate call recording devices and call monitoring interfaces which helps call center supervisors to train agents and users and improve their customer support skills.
  14. Easy to setup and learn the predictive dialer logic and software tools.
[Read More]
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Predictive Dialer Featured Article


August 01, 2007

Predictive Dialer for the Small Business

By Stefania Viscusi, Assignment Desk Editor


Small businesses need tools that help them to succeed and don’t put a strain on their resources.
 
When it comes to marketing and other calling campaign needs for the smaller business, a predictive dialer offers a solution that dials numbers automatically from a database and is able to decipher between live answers, answering machines-- even leave a voicemail message, and only connect live agents when a live caller is on the line.
 
With this, the predictive dialer system can help small businesses to move ahead of their competition by increasing what they are capable of each day. For example, agents are taking less time to connect with live callers, and more calls are being made at a faster rate by the predictive dialer.
 
With a predictive dialer you can get your phone calls completed more quickly and effectively than traditional systems of manually dialing each number on a list.
 
OPC Marketing's Spitfire Predictive Dialers help organizations to become better organized and more efficient-- increasing agent productivity and talk time.
 
The Spitfire Predictive Dialer is a computer-based dialing system that, as the company describes, "Quickly places outbound calls in a database interaction using special telephone cards that connect to variety of communication and telephone lines." The predictive dialer places calls based on the configuration and how many LIVE agents are available.
 
Also, with Spitfire Predictive Dialer, numbers are scrubbed against the Do Not Call Federal dataset so you can rest assured you're in compliance the whole time.
 
For more information on how SpitFire Predictive Dialer is beneficial to your small business needs, check out: www.opc-marketing.com/predictivedialers.htm .
 
 
 
 
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Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.

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