SpitFire Predictive Dialers

TMCnet - The World's Largest Communications and Technology Community
 
| More

Benefits of using a predictive dialer

  1. Manages the process of dialing tens of thousands of calls or tens of millions of calls in its lifetime.
  2. Detects the result of the call, as an example: no answer, busy, fax, bad number, answering machine without any presence of human expertise. Consequently saving time by only transferring calls which are voice connects to the agents locally or remotely.
  3. Using predictive dialer increases the productivity of the company by drastically increasing the time agents spend on the phone talking to actual customers or prospective clients.
  4. Predictive dialer users get the ability to organize and better manage the client information, no lost notes scribbled on pieces of paper. The database used by the dialer organizes the calling structure.
  5. The most significant task done by the predictive dialer is to predict, which means always making an effort to get a live call to the available agent with the shortest amount of wait time. This is achieved by self learning algorithms within the predictive dialer to increase or decrease the dial ratio per agent, logged into the system.
  6. Inbound call can be better dealt with by allowing the customers to wait on hold in an IVR system, or a way to leave a message they'd like a callback while the agent is busy talking with other customers.
  7. Most important benefit of a predictive dialer is it reduces expenses for your company over a period of time since you do not need to buy and deploy a complex and sometimes extremely expensive PBX system. Your company will experience return of investment (ROI) in a period of six to twelve months.
  8. A predictive dialing system can effortlessly fit into your companies existing infrastructure since it is software controlled.
  9. The call routing logic and the contact management is all included in one software package. Your call routing logic implemented as per your specifications. Since it is a software package it can easily be upgraded even if you are located remotely with the help of internet.
  10. Provides an added cost effective method of managing the client database by giving the user of the predictive system ability to rework your database on previous call results.

    Example:
    1. only redial records which were busy, no answers and answering machines
    2. Delete records which are bad numbers, disconnected numbers or operator intercepts
  11. Do a real time look up against the do not call database saving the predictive dialer user from accidentally calling people who have enrolled in the do National not call registry. This saves the company from lawsuits and others risks conforming to all legal statutes and FCC complaints.
  12. Provides progressive dialing capabilities like call blending which means handling inbound and outbound call at the same time.
  13. Provides ability to integrate call recording devices and call monitoring interfaces which helps call center supervisors to train agents and users and improve their customer support skills.
  14. Easy to setup and learn the predictive dialer logic and software tools.
» More Predictive Dialer Feature Articles

Predictive Dialer Featured Article


September 24, 2009

OPC Offers "Cash for Clunkers" Type Discounted Predictive Dialer Promotion

By Kelly McGuire, TMCnet Editor


With the current economic state, SMBs and large enterprises alike are making every effort they can to stay conscious about spending costs. And, with these businesses cutting budgets and working towards finding affordable, systems for their operations customer relationship management, or “CRM,” providers need to do their best to offer the more satisfying deals for their customers.

In response to this current problem, Addison, Texas-based predictive dialer manufacturer, OPC Marketing, continues to offer monthly promotions to provide solutions for companies that are cutting budgets and pinching wallets.

Therefore, OPC has announced the monthly special called, “cash for dialers,” for their Spitfire Predictive Dialer, or “SPD,” system.

According to the company, the special allows users of the SPD system to trade their old dialer in for a credit towards a new SPD system. 

By providing companies with the ability to give their customers excellent service and care, while ensuring sales agents are staying proactive, the computer-based system is beneficial to both the user and the customers.

In following a “cash for clunkers” type of theory, OPC Marketing’s new special gives users the ability to receive a newer, updated version of an older SPD system, which keeps companies on top of the industry’s demands, without needing to burn a whole in the company pocket. 

The company’s SPD system is computer-based and allows for both inbound and outbound calls, which permits the system to determine the productivity of live agents in terms of how many calls they place and the turnover rate as to sales gauged by the system. 

Additionally, companies using a predictive dialer can not only manage the call process, but can also detect the result of the call, predict who to call by always making an effort to get a live call to the available agent with the shortest amount of wait time. 

So, with OPC’s new offer, and the benefits of what predictive dialing can do for a company by way of increasing a revenue stream, it’s time to go cash in your “clunk” and pick up that shiny new system. 

And, since predictive dialers are being used more and more for appointment reminders and verifications for companies, the system is essential for everyday business operations.  

In earlier months, the company has offered a free agent PC’s with SpitFire Predictive Dialers, a free hybrid dialer update as well as free quality leads and a buy-one get-one promotion

Kelly McGuire is a TMCnet Editor. To read more of her articles, please visit her columnist page.

Edited by Kelly McGuire


» More Predictive Dialer Feature Articles



blog comments powered by Disqus