SpitFire Predictive Dialers

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Benefits of using a predictive dialer

  1. Manages the process of dialing tens of thousands of calls or tens of millions of calls in its lifetime.
  2. Detects the result of the call, as an example: no answer, busy, fax, bad number, answering machine without any presence of human expertise. Consequently saving time by only transferring calls which are voice connects to the agents locally or remotely.
  3. Using predictive dialer increases the productivity of the company by drastically increasing the time agents spend on the phone talking to actual customers or prospective clients.
  4. Predictive dialer users get the ability to organize and better manage the client information, no lost notes scribbled on pieces of paper. The database used by the dialer organizes the calling structure.
  5. The most significant task done by the predictive dialer is to predict, which means always making an effort to get a live call to the available agent with the shortest amount of wait time. This is achieved by self learning algorithms within the predictive dialer to increase or decrease the dial ratio per agent, logged into the system.
  6. Inbound call can be better dealt with by allowing the customers to wait on hold in an IVR system, or a way to leave a message they'd like a callback while the agent is busy talking with other customers.
  7. Most important benefit of a predictive dialer is it reduces expenses for your company over a period of time since you do not need to buy and deploy a complex and sometimes extremely expensive PBX system. Your company will experience return of investment (ROI) in a period of six to twelve months.
  8. A predictive dialing system can effortlessly fit into your companies existing infrastructure since it is software controlled.
  9. The call routing logic and the contact management is all included in one software package. Your call routing logic implemented as per your specifications. Since it is a software package it can easily be upgraded even if you are located remotely with the help of internet.
  10. Provides an added cost effective method of managing the client database by giving the user of the predictive system ability to rework your database on previous call results.

    Example:
    1. only redial records which were busy, no answers and answering machines
    2. Delete records which are bad numbers, disconnected numbers or operator intercepts
  11. Do a real time look up against the do not call database saving the predictive dialer user from accidentally calling people who have enrolled in the do National not call registry. This saves the company from lawsuits and others risks conforming to all legal statutes and FCC complaints.
  12. Provides progressive dialing capabilities like call blending which means handling inbound and outbound call at the same time.
  13. Provides ability to integrate call recording devices and call monitoring interfaces which helps call center supervisors to train agents and users and improve their customer support skills.
  14. Easy to setup and learn the predictive dialer logic and software tools.
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Predictive Dialer Featured Article


August 27, 2009

OPC Marketing: Buy a Predictive Dialer, Get Free Agent PCs

By Stefania Viscusi, Assignment Desk Editor


In this economy, businesses have come to realize that the best way to grab customer attention is to deliver optimal value and cost savings.
 
Addison, Texas-based OPC Marketing, a provider of predictive and auto dialer software, has been offering monthly promotions in a bid to allow customers seeking a predictive dialer to make the purchase and get some added benefits.
 
This month, the company reminded businesses that now is a better time than ever to buy a predictive dialer and as an added bonus, is giving away free agent PC’s with SpitFire Predictive Dialers.
 
In earlier months, the company has also offered a free hybrid dialer update as well as free quality leads and a buy-one get-one promotion.
 
OPC Marketing claims their SpitFire Predictive Dialer has the ability to not only place automatic outbound calls from a pre-loaded list, but also offers the ability to remain in compliance with the Federal Do Not Call list - since all numbers are scrubbed against this FTC (News - Alert) managed list.
 
Erin Henochowicz, co-owner of OPC Marketing told TMCnet recently that predictive dialers are increasingly being used for appointment reminders and verifications as companies look to reduce the number of no-shows taking a toll on their bottom line.
 
Henochowicz told TMCnet that in the last quarter, 10 percent of OPC Marketing’s customers were made up of service companies using predictive and/or auto dialers to improve productivity and increase revenues.
 
The predictive dialer manufacturer was also recently selected by TMC as a recipient of the 2008 Communications Solutions Product of the Year Award for their SpitFire Open Interface offering.
  
OPC’s SpitFire Open Interface is designed to make it easy to integrate the company’s SpitFire Predictive Dialer application with third-party applications.
 
 
 
For more, check out the Predictive Dialer channel on TMCnet.

Follow ITEXPO (News - Alert) on Twitter: twitter.com/itexpo

Stefania Viscusi is an assignment editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Stefania’s articles, please visit her columnist page.

Edited by Stefania Viscusi

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