SpitFire Predictive Dialers

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Benefits of using a predictive dialer

  1. Manages the process of dialing tens of thousands of calls or tens of millions of calls in its lifetime.
  2. Detects the result of the call, as an example: no answer, busy, fax, bad number, answering machine without any presence of human expertise. Consequently saving time by only transferring calls which are voice connects to the agents locally or remotely.
  3. Using predictive dialer increases the productivity of the company by drastically increasing the time agents spend on the phone talking to actual customers or prospective clients.
  4. Predictive dialer users get the ability to organize and better manage the client information, no lost notes scribbled on pieces of paper. The database used by the dialer organizes the calling structure.
  5. The most significant task done by the predictive dialer is to predict, which means always making an effort to get a live call to the available agent with the shortest amount of wait time. This is achieved by self learning algorithms within the predictive dialer to increase or decrease the dial ratio per agent, logged into the system.
  6. Inbound call can be better dealt with by allowing the customers to wait on hold in an IVR system, or a way to leave a message they'd like a callback while the agent is busy talking with other customers.
  7. Most important benefit of a predictive dialer is it reduces expenses for your company over a period of time since you do not need to buy and deploy a complex and sometimes extremely expensive PBX system. Your company will experience return of investment (ROI) in a period of six to twelve months.
  8. A predictive dialing system can effortlessly fit into your companies existing infrastructure since it is software controlled.
  9. The call routing logic and the contact management is all included in one software package. Your call routing logic implemented as per your specifications. Since it is a software package it can easily be upgraded even if you are located remotely with the help of internet.
  10. Provides an added cost effective method of managing the client database by giving the user of the predictive system ability to rework your database on previous call results.

    Example:
    1. only redial records which were busy, no answers and answering machines
    2. Delete records which are bad numbers, disconnected numbers or operator intercepts
  11. Do a real time look up against the do not call database saving the predictive dialer user from accidentally calling people who have enrolled in the do National not call registry. This saves the company from lawsuits and others risks conforming to all legal statutes and FCC complaints.
  12. Provides progressive dialing capabilities like call blending which means handling inbound and outbound call at the same time.
  13. Provides ability to integrate call recording devices and call monitoring interfaces which helps call center supervisors to train agents and users and improve their customer support skills.
  14. Easy to setup and learn the predictive dialer logic and software tools.
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Predictive Dialer Featured Article


June 25, 2009

Buy One, Get One Predictive Dialer Sale

By Stefania Viscusi, Assignment Desk Editor


To survive this economic downturn, businesses must make smarter, more cost-conscious decisions. Along with this comes the need to provide better services for customers by choosing technologies that will drive efficiency without draining capital.
 
In light of this need, OPC Marketing has announced their semi-annual "buy 1 get 1 free" promotion for their Spitfire Predictive Dialer (SPD) Systems starting July 1.
 
According to the company, the promotion offers current customers a chance to upgrade their existing SPD systems cost-effectively and offers customers starting up a call center the chance to buy necessary technology while saving on cost.
 
Predictive dialers are beneficial because they allow companies to provide quality customer care while ensuring that agents are working productively.
 
Specific algorithms are used to predict the moment when an available agent can connect with a live customer so more outbound calls are successful. This eliminates wasted time from disconnect numbers, fax lines, answering machines or busy signals.
 
The predictive dialer also makes it possible to dial out to a far greater number of contacts at one time - helping to increase sales per hour, profits and reduce expenses for the company.
 
OPC Marketing’s Spitfire Predictive Dialers are computer-based and make it possible to place outbound calls quickly. The system can determine the amount of live agents and calls to place per hour and all calls are scrubbed against the “Do-not-call” Federal dataset to ensure compliance.
 
For the month of June, the company also offered a free 4GB USB flash drive pre-loaded with 10,000 specialized leads for all those who purchased a SpitFire X Auto Dialer or SpitFire Predictive Dialer Software at a minimum of $1,000.
 
 
 
For more, check out the Predictive Dialer channel on TMCnet.

Stefania Viscusi is an assignment editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Stefania’s articles, please visit her columnist page.

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