SpitFire Predictive Dialers

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Benefits of using a predictive dialer

  1. Manages the process of dialing tens of thousands of calls or tens of millions of calls in its lifetime.
  2. Detects the result of the call, as an example: no answer, busy, fax, bad number, answering machine without any presence of human expertise. Consequently saving time by only transferring calls which are voice connects to the agents locally or remotely.
  3. Using predictive dialer increases the productivity of the company by drastically increasing the time agents spend on the phone talking to actual customers or prospective clients.
  4. Predictive dialer users get the ability to organize and better manage the client information, no lost notes scribbled on pieces of paper. The database used by the dialer organizes the calling structure.
  5. The most significant task done by the predictive dialer is to predict, which means always making an effort to get a live call to the available agent with the shortest amount of wait time. This is achieved by self learning algorithms within the predictive dialer to increase or decrease the dial ratio per agent, logged into the system.
  6. Inbound call can be better dealt with by allowing the customers to wait on hold in an IVR system, or a way to leave a message they'd like a callback while the agent is busy talking with other customers.
  7. Most important benefit of a predictive dialer is it reduces expenses for your company over a period of time since you do not need to buy and deploy a complex and sometimes extremely expensive PBX system. Your company will experience return of investment (ROI) in a period of six to twelve months.
  8. A predictive dialing system can effortlessly fit into your companies existing infrastructure since it is software controlled.
  9. The call routing logic and the contact management is all included in one software package. Your call routing logic implemented as per your specifications. Since it is a software package it can easily be upgraded even if you are located remotely with the help of internet.
  10. Provides an added cost effective method of managing the client database by giving the user of the predictive system ability to rework your database on previous call results.

    Example:
    1. only redial records which were busy, no answers and answering machines
    2. Delete records which are bad numbers, disconnected numbers or operator intercepts
  11. Do a real time look up against the do not call database saving the predictive dialer user from accidentally calling people who have enrolled in the do National not call registry. This saves the company from lawsuits and others risks conforming to all legal statutes and FCC complaints.
  12. Provides progressive dialing capabilities like call blending which means handling inbound and outbound call at the same time.
  13. Provides ability to integrate call recording devices and call monitoring interfaces which helps call center supervisors to train agents and users and improve their customer support skills.
  14. Easy to setup and learn the predictive dialer logic and software tools.
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Predictive Dialer Featured Article


June 12, 2009

Spitfire Predictive Dialers Come with Free Quality Leads

By Susan J. Campbell, TMCnet Contributing Editor


Predictive dialers are systems that automatically place outbound calls and deliver answered calls to agents within the call or contact center. They can be crucial elements within the center to enable your sales force to use its time as efficiently as possible.

While a variety of predictive dialers are available in the market, OPC Marketing offers a robust line of SpitFire Predictive dialers, which the company positions as the most well known and searched for predictive dialer brand on the Internet.

For those who have had their interest peaked by SpitFire Predictive dialers, but have yet to take the plunge, the company is offering a promotion this June that just may be the motivation you need to give them a try.

With the purchase of a SpitFire X Auto Dialer or SpitFire Predictive Dialer Software at a minimum of $1,000, you will receive a free 4GB USB flash drive pre-loaded with 10,000 specialized leads. You will have the ability to select from any 5 criteria, including name, address, phone number, age range, renter, home owners, median home value or median income.

The leads are provided by a third party vendor and are not guaranteed. In accepting this offer, you understand that you cannot distribute, share or copy these leads to another party for any reason. You must also register with the National Do Not Call List. This particular offer expires June 30, 2009.

By taking advantage of this promotion, not only are you gaining access to 10,000 specialized leads, you will also take the plunge into innovative call and contact center technology. But, there are a few steps to remember first.

Establish a game plan for what you hope to accomplish with your predictive dialer systems. In other words – what do you expect to gain? It isn’t much of an investment if you don’t have an expectation for how it will improve your call center.

Second, understand your environment before selecting the software program you need. You shouldn’t have to alter how you do things to fit an application; the application should be selected according to your environment and your needs, so choose accordingly.

Third, understand your options before talking with the vendor. While they should be discussing options with you in a consultative manner, they still have a job to do, which includes selling you a solution. Gather your knowledge before you enter the conversation.

Once you have these ducks in a row, you can take advantage of a great promotion and find out what predictive dialer solutions can do for your call center environment. I promise, you’ll thank me later.

Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.

Edited by Stefania Viscusi


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