Predictive dialers are systems that automatically place outbound calls and deliver answered calls to agents within the call or contact center. They can be crucial elements within the center to enable your sales force to use its time as efficiently as possible.
While a variety of predictive dialers are available in the market, OPC Marketing offers a robust line of SpitFire Predictive dialers
, which the company positions as the most well known and searched for predictive dialer brand on the Internet.
For those who have had their interest peaked by SpitFire Predictive dialers, but have yet to take the plunge, the company is offering a promotion this June that just may be the motivation you need to give them a try.
With the purchase of a SpitFire X Auto Dialer or SpitFire Predictive Dialer Software at a minimum of $1,000, you will receive a free 4GB USB flash drive pre-loaded with 10,000 specialized leads. You will have the ability to select from any 5 criteria, including name, address, phone number, age range, renter, home owners, median home value or median income.
The leads are provided by a third party vendor and are not guaranteed. In accepting this offer, you understand that you cannot distribute, share or copy these leads to another party for any reason. You must also register with the National Do Not Call List. This particular offer expires June 30, 2009.
By taking advantage of this promotion, not only are you gaining access to 10,000 specialized leads, you will also take the plunge into innovative call and contact center technology. But, there are a few steps to remember first.
Establish a game plan for what you hope to accomplish with your predictive dialer systems. In other words – what do you expect to gain? It isn’t much of an investment if you don’t have an expectation for how it will improve your call center.
Second, understand your environment before selecting the software program you need. You shouldn’t have to alter how you do things to fit an application; the application should be selected according to your environment and your needs, so choose accordingly.
Third, understand your options before talking with the vendor. While they should be discussing options with you in a consultative manner, they still have a job to do, which includes selling you a solution. Gather your knowledge before you enter the conversation.
Once you have these ducks in a row, you can take advantage of a great promotion and find out what predictive dialer solutions can do for your call center environment. I promise, you’ll thank me later.
Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.
Edited by Stefania Viscusi