TMCnews Featured Article

We’ve come a long way in the contact center space. Gone are the days of working off paper lead sheets while adhering to the latest rules and regulations. Software solutions have taken the guesswork out of how and when agents contact prospects and current customers, and because technology is ever-changing, we’re seeing a lot of companies evolving with the times.

Such is the case with CirTech whose contact center solution got a boost from Noble’s Enterprise platform which comes equipped with Noble’s patented TCPA Compliance technologies, something that is absolutely imperative in the contact center space. The basic premise of the TCPA is designed to, as the name states, protect the consumer who would be on the receiving end of marketing or soliciting phone calls. Many people know the “do not call” list, and it’s all thanks to the TCPA that we have this.

With contact centers relying on solutions like CirTech, compliance is barely a concern.

“Noble’s solution provides the functionality we need to effectively manage our communications campaigns, with accurate inbound routing, fast and efficient outbound dialing, high-quality call recording, and real-time reporting tools,” said Robert Landis, CEO at CirTech in a press statement. “Regulatory adherence is an essential aspect of client communications, and we expect that the addition of Noble’s compliance management technologies to our system will enhance this component of our operations.”

Given that call centers, contact centers, and other industries rely on predictive dialers to reach out to their lead lists, maintaining compliance is key to avoiding hefty fines.

“Combined with our unified communications platform, Noble’s award-winning TCPA Compliance solution is the next step in CirTech’s pursuit of the best possible approach to client communications, delivering functionality that enables true procedural balance between compliance and productivity,” said Chris Hodges, senior vice president of sales and marketing at Noble Systems (News - Alert).

Predictive dialing software provides outbound predictive dialer functionality that delivers the capabilities all firms need to make outbound collections, sales or telemarketing highly efficient and more profitable. Driven by the compliance challenges facing the contact center industry, solutions that have compliance built right in helps contact centers achieve higher levels of agent efficiencies while maintaining even greater risk mitigation safeguards compared to traditional dialing technologies.