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The proliferation of the cloud is revolutionizing call center solutions and the customer experience in the process. The cloud deployment model allows for an enterprise to implement a customizable deployment to provide customers with the best possible experience in an omni-channel environment. Recently, a large cloud-based business apps marketplace, GetApp, released its inaugural ranking of call center solutions — specifically cloud-based solutions.

The rankings were tabulated based on objective data aggregated from third-party sources and GetApp, with five key factors as metrics: security, media presence, mobile platforms, integrations and user reviews.

Security rankings are evaluated based on a Cloud Security Alliance Self-Assessment Form that GetApp transformed into a thorough security survey. Data from Apple’s (News - Alert) App store and Google Play produced insight for the mobile platforms ranking. GetApp provided data for user reviews and integrations while the media presence score was tabulated via social media data collected by Brandwatch.

This quarterly report is put together in the hopes of helping those businesses looking for cloud-based call center solutions. It minimizes the head-spinning of sorting through all the solutions on the market and offers a concise, thorough and unbiased ranking.

“Call Center software is only starting to break the surface when it comes to cloud-based options, but there’s already a handful of applications setting the standard,” said GetApp CEO and co-founder Christophe Primault. “With our Call Center ranking, we’re trying to show that the leaders have factors that are increasingly important to businesses when choosing cloud-based software: a mobile application, a media presence, and secure software.”

In descending order, the rankings were Vocalcom Contact Center, ShoreTel (News - Alert) Sky, 3CLogic, Talkdesk and Nextiva.

Aside from its rankings, GetApp will also take a look at quarterly trends in the call center industry. Expert contributions add industry insight to trends like CRM and Customer Service, and only time will tell what the next report will illuminate.