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Call Center Workers Bring Valued Skills Wherever They Go

TMCnews Featured Article


January 09, 2015

Call Center Workers Bring Valued Skills Wherever They Go

By TMCnet Staff


Ask anyone who’s ever worked in one, and they’ll likely tell you a call center job can be one of the most frustrating and stressful ones they ever had. But despite all the horror stories about call centers and their customers, there are also a surprising number of positive aspects to working in one.


Ingrid Vasquez is an editorial writer for the Huffington Post (News - Alert), and in a recent blog she recounted her time of working in a call center, likening it to being at a Thanksgiving Dinner where not everyone gets along.

“It doesn't matter if you work at an inbound or outbound call center -- you have to be nice to the person on the other side of the line -- or the dinner table -- no matter what,” Vasquez said. “And there's always a black elephant in the room. You'll want to strangle the person, help the person or maybe even spend more with the person. But there's one mission and one mission only, getting through the day -- or getting through the phone call.”

To that end, Vasquez listed some timely tips she took away from her time on the headset that she believes anyone can use in their everyday business dealings. They include:

Rapport Building: This is one of the key skills that not a lot of employees have nowadays. “[But] the thing is, no matter what field you decide to make a career in, being able to form a relationship with someone is key in any business,” Vasquez notes.

Problem Solving: “The job automatically requires you to be able to solve a problem,” she said. “But the experience you have in a call center will teach you how to solve problems in your own life in an organized, efficient, and timely way.”

Conflict Resolution: Working for a call center employer will teach you how to keep calm in both positive and negative situations and integrate tips and tricks to make the conversation great.

Time Management: “Everything is fast-paced now,” Vasquez observes, but “the call center industry will teach you how to build a relationship, solve a problem, and assure that the person feels respected in a reasonable amount of time.”










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