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The value of predictive dialers is well known. They save massive amounts of agent time; They can help prompt agents; They deliver automated messages; The list goes on.

The value of having a predictive dialer that is based in the cloud is less well known, however.

Here are five reasons that your business or contact center should consider moving to a cloud-based predictive dialer instead of an on-premise solution.

First, maintenance costs. With an on-premise solution, the IT department must ensure that the hardware functions properly and is maintained. But with a cloud-based predictive dialer solution, companies can outsource this maintenance to the provider. Say goodbye to downtime and the IT hassles of making sure the dialer is working correctly.

Second, a cloud-based predictive dialer delivers the latest features. With an on-premise solution, there is the need to upgrade and keep an eye open for these periodic improvements. This is not the case with the cloud, though; the cloud-based dialer automatically updates itself and ensures that it is working properly—that’s the job of the company that hosts it! So the business can focus on its message and not have to worry about having the latest features.

A third benefit of the cloud is ease of use. As you’re surely aware, Web services are just easier to use than software on your computer. A big part of why this is the case is because Web services are easy to start and stop, so competition for easy use is fierce.

Users also need to ramp up quickly with Web-based software, and this encourages hosted solution to be easy to learn and use. This is the case for cloud-based predictive dialers such as Genesys’ SoundBite cloud-based predictive dialer, too.

A fourth reason for moving to the cloud is the integration possibilities. Cloud-based predictive dialers are better able to integrate with other systems such as customer relations management platforms. Since predictive dialers must integrate with CRM and other systems such as forecasting and compliance solutions, this ability to share and play nicely with others is a big benefit.

Finally, cloud-based predictive dialers make sense because they shift the cost from capital expense to operating expense. Accounting departments are notoriously stricter about capital expenses, so it is much easier to move predictive dialing to the operating expense part of the books. Cloud solutions allow that.