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Even though the cloud is seemingly everywhere these days – with a growing number of voices singing its praises – it might not be the perfect solution for every technology challenge. So it was with that in mind that SpitFire Dialers, manufacturers of flexible, easy to use call center products using the latest technology, recently issued a “pros and cons” listing of why a premises-based system is the better alternative to going to the cloud, for your predictive dialer needs.

First up is everyone’s concerns, cost.

“A typical hosted system can cost $150-$185 per agent, per month, forever,” SpitFire noted. “Our one-time software cost is $650 per agent. The break-even point is a short is 4-6 months.”

Further, the saving go on the longer you utilize the system.

“After purchase, your monthly costs would be a fraction of what a hosted system would cost,” the company notes. “Just your phone bills alone, which typically average around $20-$40 per agent per month, are lower; and that’s based on full-time usage. Long-term, owning makes much more financial sense than paying monthly.”

SpitFire also noted the benefit of maintaining control over your system, a genuine concern in these times of hackers and other miscreants.

“With cloud-based systems, you have no control over their choice of carrier, bandwidth, or call limitations,” SpitFire noted. “And many hosted dialers actually limit your bandwidth and the amount of calls you are allowed to make; if you exceed this limit, they charge a surcharge. They also limit the number of records you can import per agent and how many recordings you can store.”

The same concern applies to security. “Why trust sending your sensitive customer data over the Internet to a website that can be hacked?” Spitfire asks. “You have no control over their security.”

In short, SpitFire Enterprise integrates with both Web-based and Windows CRMs. The company’s on-site programmers and engineers are constantly developing SEP, creating new features and functionality. In fact the majority of their latest developments have been customer-driven.

Saving money, more control and better security; do you need any other reasons to own your own system? To get the ball rolling, call SpitFire today at 800-859-5924. It’ll be one call with positively predictable results.