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Political campaigns are all about striking a chord with masses. In the absence of proper planning and the right technologies, campaigns are bound to fail and a failed campaign means inefficient communication. Realizing the need for effective communication in its campaign success, the National Republican Party recently overhauled its call center system. MDLsolutions (News - Alert), a provider of turnkey Call Center VoIP Solutions, grabbed headlines by providing the Republicans a new commercial call center solution with predictive dialer capabilities to meet their campaign goals.

Political parties use outbound call center solutions in order to reach out to the public for a number of reasons including surveys, garnering feedback, informing the people on certain issues and more. The predictive dialer technology can significantly improve the efficiency of agents by letting them connect only to concerned, interested people.

MDL’s predictive dialer and call center solution is a Windows, software-based SIP/VoIP dialer/call center solution that runs on a SQL database, in combination with the Windows/software based 3CX IP PBX (News - Alert), to enable businesses to keep in contact with their clients effectively. The solution can also be leveraged to serve as a standalone automated dialer.

As per the client specifications, MDLsolutions was tasked to add an array of unique enhancements to its Predictive Dialing Call Center Solution, so then political party could better achieve its desired goals in outreach campaigns. The company partnered with BusinessWare Solutions and 3CX to implement these numerous enhancements.

Thanks to the partnership, the company was not only able to meet these goals in a short span of time, it even exceeded a number of features and performance requirements the Republicans requested.