Predictive dialer solutions improve the efficiency of call centers by automatically dialing numbers and directing the calls to available agents. Predictive dialer solutions like SpitFire also allow agents to increase or decrease the number of inbound and outbound calls, and because of these advancements companies across the world are turning to predictive dialers to improve their process.
Iconic Partners, a strategic marketing firm serving the commercial insurance industry, is one such company that has made significant gains from predictive dialer solutions. It has been experiencing rapid growth for the past eleven months, which the company attributes this growth to the predictive dialer and inbound call center software from SafeSoft Solutions. SafeSoft's technology has enabled Iconic to grow fivefold since implementation and productivity levels improve dramatically.
Indianapolis-based Iconic Partners provides lead generation and appointment setting services for fast-growing independent commercial insurance agents. The company helps them generate a steady stream of high-quality leads to support their marketing activities. Iconic, in turn, relies on SafeSoft Solutions technology to underpin their efforts.
Predictive dialer solutions from SafeSoft are designed to accelerate sales and revenue performance in industries like banking, finance, insurance, debt settlement, travel and other industries that are leveraging SafeSoft for accelerated sales and revenue performance. SafeSoft cloud solutions are completely customizable as per the needs of the company.
“We went from working one campaign at a time to working five or six campaigns at a time, from multiple locations. The growth of Iconic is directly related to SafeSoft's abilities to support what we do,” said Iconic's vice president of Operations, Brett Jacobson. "Dialing manually we could reach 25 people per hour versus 40 to 50 people per hour using SafeSoft. We saw improvements immediately."
SafeSoft also supports Iconic’s remote working model. Iconic has many agents who work from home. The company monitors their performance with SafeSoft's reporting and tracking capabilities.
Congratulating Iconic on their success, Nima Hakimi, CEO of SafeSoft Solutions, said, "They are leveraging our cloud-based technology to its fullest, and delivering outstanding results for their clients. They've mastered the art of matching leading technology to best practices in their field."
Edited by Ashley Caputo