Companies nowadays tend to rely heavily upon innovative technological innovations that can not only cut costs, but raise efficiency. Those are two of the primary factors relating to why predictive dialers are continuing to increase in popularity throughout nearly all industries, including, but not limited to: insurance, collections, financial services, automotive, education, healthcare and lawn care.
Just a few days back, hosted communications provider Nexogy joined hands with Sytel (News - Alert) Limited, a contact center software provider, to unveil a seamlessly integrated call center solution designed from the ground up specifically for outbound campaigns.
Some of the capabilities of the robust product include:
1. Predictive Dialer- Boasts the functionality needed to contact a large group of people in a short period of time
2. Agent Scripting- Enables contact center workforces to have access to prewritten dialogue that help to increase customer satisfaction
3. Reporting in real-time- Gives all contact center employees access to vital statistics including customer information right away via user friendly dashboards
"One of the areas of rapid change in the contact center is the growth of diversified media services that provide all-in-one offerings, ranging from IP-based telephony through email, SMS, instant chat, video and the latest integrated web services," said Nexogy CEO, Carlos Lahrssen, in a statement. "By adding Sytel's outbound call center services, we back our commitment to bringing our partners and customers the latest, most advanced call center technologies available."
A predictive dialer is a major part of this suite as it can enable businesses of all types and sizes to maximize productivity and profitability without being required to hire more agents all the time. SpitFire is firm that has long been swimming in the dialer pool that makes its dialer easy to get up and running, manage and maintain. Its Enterprise Predictive Dialer not only allows for outbound call centers campaigns to run, but inbound ones as well. It even can closely analyze how long it is taking to complete each call and then will automatically adjust the dial rate so that agent’s idle time is reduced greatly.
“The SpitFire Enterprise Predictive Dialer utilizes sophisticated algorithms to speed up and slow down the call rate based on, number of available agents, number of available lines, the campaign's average call time and other statistical information. Campaigns settings are designed to comply with state and federal regulations,” the predictive dialer provider’s website reveals.
When wishing to see the array of benefits typically associated with utilizing a predictive dialer, be sure you are choosing the right partner to work with.
Edited by Ashley Caputo