Unified contact center technology solutions provider Noble Systems has successfully completed the acquisition of TelStar Hosted (News - Alert) Services, a cloud-based provider of blended services, predictive dialers, automated voice messaging, and more.
As per the terms of this acquisition, TelStar Hosted will offer Noble Systems' (News - Alert) cloud-based and hybrid premises/cloud solutions through its proven sales and strategic account support staff.
TelStar Hosted CEO James P. Dunn, a longtime executive at various technology and telecommunications firms, will become an integral part of Noble Systems, in order to lead client onboarding and transition efforts.
“TelStar Hosted clients are gaining more than just security and support as a result of this transition," Dunn said in a statement. "Noble Systems is a global leader in innovation, investing significant resources in anticipating the challenges and opportunities their clients face and working with them to find solutions."
TelStar offers Communication-as-a-Service via the cloud that is affordable, scalable, flexible, stable and reliable. This further helps clients to save money and allows them to focus on their core business.
The predictive dialer powered by TelStar fully automates the manual dialing process by choosing a number, dialing the number, listening to busy signals, wrong numbers or answering machines, and leaving messages. The software helps to increase call success rate by 200 to 400 percent.
"We welcome TelStar Hosted clients and partners and look forward to offering them the stability, security and commitment to innovation that comes with the Noble Systems brand," added James K. Noble, president and CEO of Noble Systems. "As an established market leader in hosted contact center services, we are well-positioned to integrate TelStar Hosted's assets and technology and help its customers succeed on day one."
In related news, TMC (News - Alert), a global, integrated media company, has named TelStar Hosted Services, Inc.'s newest product, TelStar Hosted powered by Vocalcom, as a recipient of the 2011 Customer Interaction Solutions' Product of the Year Award.
Edited by Jamie Epstein