Connect First, a provider of cloud routing and hosted contact center solutions such as a predictive dialer and automatic call recording (ACD), has formed a partnership with The Office Gurus, a provider of cost-effective multilingual call center and business process office solutions.
The Office Gurus is a remote staffing solutions partner with call center locations in Florida, El Salvador, and Costa Rica. The company has been chosen as a Certified Cloud Routing Destination for Connect First.
The robust solution is useful in load balancing inbound calls to multiple contact centers.
As a hosted contact center management solutions provider, Connect First offers a customized platform, designed and supported by a team of highly experienced engineers, designers and business analysts.
The partnership benefits The Office Gurus because as they utilize Connect First ACD, they can provide customers with a low cost way to route calls in a much more efficient manner while simultaneously gaining access to a variety of comprehensive reporting capabilities.
“The Office Gurus has been using the Connect First ACD for years. Now, as a Certified Cloud Routing Destination, we will be able to recommend that our Cloud Routing customers route traffic to The Office Gurus,” said Connect First CEO Geoff Mina, in a statement. “Because The Office Gurus has offshore locations, they tend to have very attractive pricing plus their agents speak perfect English.”
Further, the service allows The Office Gurus to provide their B2B and B2C clients with turn-key inbound and outbound solutions that can improve the contact rates, lower abandon call percentages, and increase speed to answer times for their inbound strategic partners.
“Our clients benefit from our Connect First partnership from both an efficiency and results perspective,” added Dominic Leide, managing director of The Office Gurus, in a statement. “In addition, with the Connect First product, The Office Gurus can offer its strategic partners a true extension of their office with complete transparency and visibility.”
“Connect First’s flexibility and competitive rates allow us to pass on a cost savings to our customers that could amount to between 40 -60 percent versus what their loaded operating costs would have been for our vast array of services,” Leide commented. “We hope this partnership will help us continue growing our customer base and remain mutually beneficial for many years to come.”
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Edited by Jamie Epstein