Owned and operated by Michael Henochowicz the co-founder of CompUSA, SpitFire powers an Enterprise Predictive Dialer that is a computer-based dialing system with the ability to rapidly make outbound calls through database interactions, utilizing special telephone cards that can be connected to multiple communication and telephone lines.
Recently, Landmark Home Solutions, a windows supplier based in Canada, was searching for a new dialer solution as its old predictive dialer had a great deal of downtime, causing a huge loss in revenue and offering less than adequate customer support. These factors were looked upon as unsatisfactory to the company causing them to analyze SpitFire’s dialer because “we were very impressed with the overall capabilities of the machine itself and highly impressed with the overall professionalism of the staff at Spitfire during our vetting process,” said Jason White, marketing director, Landmark Home Solutions.
The robust Enterprise Predictive Dialer boasts many features including: blending outbound and inbound DNIS-based call routing, offering unlimited campaigns and unlimited lists and number of ports in any given campaign, allowing agents to log into multiple campaigns, providing Web-based manager and supervisor interfaces, powers role-based users for better security on feature access, recording every call on the SIP platform, enabling unlimited disposition codes for each campaign, providing unlimited custom fields for each campaign, automatically performing disposition-based redialing, allowing agents to be assigned to skill groups, unlimited no call lists, running on Microsoft (News - Alert) SQL, improved logging through use of auto-email functionality, monitoring and whisper-coaching, support for multi-tenant architecture, automatic data-import and CRM-integration APIs, agent to agent transfer, campaign scheduling and disposition-based emailing.
Since beginning to leverage the predictive dialer, the business has seen a huge increase in staff productivity with next to zero downtime and the dialer has proven to be highly efficient.
He was so pleased with this dialer that White added, “Yes, using SpitFire’s dialer led us to look more closely at other solutions powered by the company. In fact, due to the effectiveness of Spitfire it has allowed us to expand to more stations, remain highly productive as well as easily integrate 3rd party solutions as well.”
For more information on SpitFire’s innovative predictive dialer, click here.
Edited by Amanda Ciccatelli