Predictive dialers are a vital tool in call centers around the world. In order to assist companies in better leveraging these solutions, today Q-Suite powered by Indosoft (News - Alert), unveiled its new business intelligence driven strategies to be used when creating outbound campaigns with the company’s dialer.
Q-Suite boasts a large array of capabilities including predictive, preview and progressive dialing, which are prompted by lists and can be easily managed. Now with this just released business intelligence functionality, agents can immediately call live leads.
Additionally, Q-Suite offers users the option to setup list driven campaigns and list driven queues. And by utilizing the Web API, both live and hot leads can be inserted into any list. According to a press release, with these innovative functions being seamlessly integrated with business intelligence, productivity can be greatly increased within any type of predictive dialer outbound campaign.
"Our customers want to exercise control over the Dialer using real-time business intelligence", Justin Traer, director of Support Services at Indosoft Inc said in a statement. "Live Lead inserts using Web API and Skills based routing to the most optimal available agent are two essential features with Q-Suite that provide control over dialing strategies. We are constantly enhancing our call center software to meet the evolving needs of the outbound contact center industry."
Last month, TMCnet had the news that Indosoft had released two innovative functions—AMD (News - Alert) and Voicemail Beep Tone Recognition which are now comprised within its Dialplan Builder.
The speech recognition option enables organizations to rapidly automate customer interactions as well as provides an effective way to determine “if an outbound call has been connected to a live person or an automated recording system,” the company said in a statement.
As the company continues to enhance what its predictive dialer can offer, businesses setting up Asterisk (News - Alert)-based contact center operations using Q-Suite can easily deploy and run well managed outbound IVR notification services as a part of their customer contact operations.
Jamie Epstein is a TMCnet Web Editor. Previously she interned at News 12 Long Island as a reporter's assistant. After working as an administrative assistant for a year, she joined TMC (News - Alert) as a Web editor for TMCnet. Jamie grew up on the North Shore of Long Island and holds a bachelor's degree in mass communication with a concentration in broadcasting from Five Towns College. To read more of her articles, please visit her columnist page.
Edited by Amanda Ciccatelli