Indosoft (News - Alert), a provider of contact center solutions including a predictive dialer, has just released its AMD (News - Alert) and Voicemail Beep Tone Recognition functions that are now available within its Dialplan Builder.
The new speech recognition function allows organizations to automate customer interactions and enhance productivity of their contact center operations, as well as provides an effective way to determine “if an outbound call has been connected to a live person or an automated recording system,” the company said in a statement.
With the new features, businesses setting up Asterisk (News - Alert)-based contact center operations using Q-Suite, a contact center software suite for Asterisk developed by Indosoft, can now quickly deploy and run well managed outbound IVR notification services as a part of their customer contact operations.
The Dialplan Builder within Q-Suite is a powerful drag and drop GUI tool that allows users to set up call-flow, call routing and call control using a WYSIWYG editor. Users also get access to Asterisk Dialplan functions and Q-Suite ACD functions via this solution.
In addition, the predictive dialer solution comprised in Q-Suite offers users a simple way to launch voice broadcasting and notification services through combining its outbound dialer and powerful IVR capabilities.
"The implementation of Asterisk Speech Recognition API through UniMRCP makes available powerful speech recognition functionality provided by well established Speech Recognition Engines," said Gabe Bourque, CEO at Indosoft, in a statement. “The Dialplan Builder and the Dialer driven contact management system within Q-Suite allows quick execution of powerful outbound IVR campaigns.”
Moreover, the powerful speech functions within the Dialplan Builder allows contact centers to unleash innovative IVR applications, while the solution’s campaign management capability makes it easy for program managers to schedule and manage the campaign through Q-Suite's contact center list management tools.
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Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.
Edited by Jamie Epstein