Toshiba (News - Alert) America Information Systems Inc.’s Telecommunication Systems Division, Toshiba has revealed the latest version of Call Manager, its unified communications solution featuring several call handling features including predictive dialer and chat.
The new unified communications solution boasting predictive dialer functionality is compatible with Toshiba's IPedge and Strata CIX families of IP business communication systems, serving as a highly intuitive and feature-rich solution that delivers all of the important aspects users want in a friendly graphical user interface, company officials said.
Brian Metherell (News - Alert), vice president and general manager, Telecommunication Systems Division, said in a statement, "Call Manager is the foundation of Toshiba's Unified Communications Suite (UC Suite) of products, which delivers multiple applications in a bundled configuration on a single server, and version 7.5 brings significant new enhancements."
Call Manager 7.5 allows for three different modes of display: regular, compact and slim docking. Additionally, it consumes minimal screen space but still provides the user with indicators, information and buttons to effectively operate the telephone.
The solution also has a built-in VoIP softphone option, which can be activated anytime. It can then be assigned to one of the companion application windows, making the entire set of IP telephone features accessible to the user.
Moreover, users can customize Call Manager 7.5 for their own unique personal call handling applications, can receive pop-up notifications for incoming calls and alarms right from the taskbar and perform basic functions from the notification window.
Some special features the product boasts are a ribbon graphical user interface, button customization options, fully featured call control, presence viewer to show agent status, chat between users and agents, as well as companion applications including predictive dialer, contacts and history.
Predictive dialer solutions can be useful to any type of organization. SpitFire, a provider in the space recently announced its predictive dialer is now available to be utilized by any sized call center but can still cater to small companies such as insurance agents who only have one or two sales people.
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Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.
Edited by Jamie Epstein