Indosoft (News - Alert) Inc., the company that powers the innovative Contact Center Software Suite for the Asterisk telephony platform, has just enhanced the Web Services that can be leveraged for increased seamless business-to-business application integration to Q-Suite 5.5. Due to these new capabilities, external applications can be integrated directly into Q-Suite's predictive dialer to improve overall contact center operations.
According to a press release, clients will be able to much easier utilize Web services through URLs, HTTP, and XML on any platform and in most languages. Also, business applications and CRM can utilize these Web Services to rapidly move data in and out of the Q-Suite ACD and Dialer database in real-time.
Some of the innovative features powered by Q-suite Web Services API include Campaign Services, Lead management, Reporting and Data Transfer. Additionally, marketing campaigns using Q-Suite's Predictive, Preview or Progressive Dialing modes can use real-time lead insertion for increased dialing speeds and certain inbound ACD Web services can even power Live Agent stats, Live Queue stats, Live Call flow stats and Call details, the release revealed.
"There has been significant growth in the demand for setting up Asterisk (News - Alert) based contact centers in the Cloud using Q-Suite. With its feature-rich ACD and Dialer for Asterisk, Q-Suite needed to provide a standardized method of integration for the administration and management of the contact center software," said Justin Traer, director of Support Services at Indosoft in a statement. "Our clients are looking to automate campaign management for their outbound and inbound contact center operations. We provide XML-RPC as well as XML DTD over HTTP based Web Services, allowing us to expose functionality available within Q-Suite, for tighter integration and automation with our customer's applications."
Predictive dialers can be used in various scenarios. Recently, TMCnet reported that Tulsa Public Schools turned to this solution to let parents and students know about two newly added snow days. To read the full report, click here.
Jamie Epstein is a TMCnet Web Editor. Previously she interned at News 12 Long Island as a reporter's assistant. After working as an administrative assistant for a year, she joined TMC (News - Alert) as a Web editor for TMCnet. Jamie grew up on the North Shore of Long Island and holds a bachelor's degree in mass communication with a concentration in broadcasting from Five Towns College. To read more of her articles, please visit her columnist page.
Edited by Carrie Schmelkin