Las Vegas-based Magnalogix offers complete VoIP dialing solutions that can be personalized for either one user or a large call center. The company’s predictive dialer delivers multiple benefits that can help to seamlessly align business operations including reducing operational costs, increasing revenues and offering a high level of customer satisfaction. The Magnalogix Predictive Dialer includes live transfers, a Do Not Call registry scrub and basic CRM.
According to the company’s website, the Magnalogix system works on all PC, Mac or Linux machines, and only a USB headset is needed to get the system up and running. In addition, the predictive dialer has the ability to work in a majority of countries all over the world.
This predictive dialer features many functions, including integrated CRM and lead management, customized disposition tracking, real-time call monitoring, fully managed multiple campaigns or sites, customizable caller ID, the ability to save and export recorded calls, agent features, live transfers, callback scheduling complete with an e-mail reminder, and customized scripts with automatic data merge, the company website revealed.
In addition, this predictive dialer has various reporting features such as disposition tracking, auto detection of voicemail and disconnects, detailed reporting per agent or campaign and bar graph overview for campaigns.
Magnalogix does not require contracts or setup fees, and also offers user’s unlimited long distance calls.
In related news, TMCnet reported that SpitFire, a provider of predictive dialer technology can seamlessly integrate the dialer with CRM applications that are either Windows or Web-based. The company can also integrate with “custom” applications if the customer has their own app they’ve developed. SpitFire’s programmers handle every customer like a “custom” app anyway, and are always available to discuss any particular requirement.
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Jamie Epstein is a TMCnet Web Editor. Previously she interned at News 12 Long Island as a reporter's assistant. After working as an administrative assistant for a year, she joined TMC (News - Alert) as a Web editor for TMCnet. Jamie grew up on the North Shore of Long Island and holds a bachelor's degree in mass communication with a concentration in broadcasting from Five Towns College. To read more of her articles, please visit her columnist page.
Edited by Tammy Wolf