SpitFire’s predictive dialer has the ability to greatly increase the productivity of call center agents. The company’s website states that its software is five times faster than manually dialing, which means more talk time and increased efficiency.
According to the company’s website, SpitFire dialers completely eliminate efficiency reducing tasks such as waiting for dial tones, dialing numbers, waiting for an answer, reaching a busy line and other tasks that reduce talk time.
“Our clients have experienced as much as a 400 percent increase in agent productivity,” company officials stated.
The company boasts an ultra high level of technical support service that comes along with their dialer technology.
In related news, SpitFire recently released the Enterprise Predictive Dialer which includes all of the beloved features of the first dialer system but now incorporates even more functionalities including an easy-to-use graphic interface.
SpitFire’s Enterprise Predictive Dialer is a computer-based dialing system that has the ability to rapidly make outbound calls through database interaction utilizing special telephone cards that can be connected to multiple communication and telephone lines.
Officials say the updated Enterprise Predictive Dialer boasts many features including: blending outbound and inbound DNIS-based call routing, offering unlimited campaigns and unlimited lists and number of ports in any given campaign, allowing agents to log into multiple campaigns, providing Web-based manager and supervisor interfaces, powers role-based users for better security on feature access, recording every call on the SIP platform, enables unlimited disposition codes for each campaign, providing unlimited custom fields for each campaign, automatically performing disposition-based redialing, allowing agents to be assigned to skill groups, unlimited no call lists, running on Microsoft (News - Alert) SQL, improved logging through use of auto-email functionality, monitoring and whisper-coaching, support for multi-tenant architecture, automatic data-import and CRM-integration APIs, agent to agent transfer, campaign scheduling and disposition-based emailing.
Jamie Epstein is a TMCnet Web Editor. Previously she interned at News 12 Long Island as a reporter's assistant. After working as an administrative assistant for a year, she joined TMC (News - Alert) as a Web editor for TMCnet. Jamie grew up on the North Shore of Long Island and holds a bachelor's degree in mass communication with a concentration in broadcasting from Five Towns College. To read more of her articles, please visit her columnist page.
Edited by Rich Steeves