Digerati Technologies, a provider of cloud communication services around the world, has just launched a cloud-based predictive dialer solution. This product was created from the ground up, in order to meet the requirements of businesses with call center or telesales departments.
Digerati’s predictive dialer automatically makes outbound calls, and even has the ability to differentiate when a live person or an answering machine or voicemail system answers the call. The dialer will then transfer the “live” calls to a call center agent. Due to the fact that this system is in the cloud, the levels of productivity in any call center can be greatly increased. In addition, customers that desire to increase the effectiveness of sales campaigns without having to purchase any more equipment can greatly benefit from this predictive dialer.
Ruben Caraveo, Digerati’s senior vice president, stated, “Our cloud-based hosted dialer application is sold with bulk VoIP minutes of use, so it highly compliments our global VoIP service and is expected to increase revenue per user. The dialer screens out answering machines, busy signals, disconnected numbers and no-answers to effectively ‘predict’ when a contact will be reached and when an agent will be available. Thus, it creates a billable VoIP call when it enables our customers’ agents to speak with live prospects.”
According to a press release, Digerati’s predictive dialer solution also enables voice broadcasting features that can deliver pre-recorded phone messages to many call recipients at one time. This voice broadcasting solution is a perfect fit for advertisers, politicians, school districts, and non-profit organizations who want to send out commercial, campaign, or emergency notification messages to a large amount of people in a short amount of time.
Ken Ryon, senior vice president of engineering at Digerati, concluded, “This is an ideal solution for both outbound and inbound campaigns. Its architecture allows us to provide customized scripting solutions to meet the specific needs of any call center. In the near future, we will be adding our Do Not Call (DNC) compliance protection service that will provide customers a cost effective solution to assure State and National compliance.”
Jamie Epstein is a TMCnet Web Editor. Previously she interned at News 12 Long Island as a reporter's assistant. After working as an administrative assistant for a year, she joined TMC (News - Alert) as a Web editor for TMCnet. Jamie grew up on the North Shore of Long Island and holds a bachelor's degree in mass communication with a concentration in broadcasting from Five Towns College. To read more of her articles, please visit her columnist page.
Edited by Rich Steeves