AgentDialer is scalable, flexible and affordable predictive dialer that any business can utilize in order to increase efficiency. This predictive dialer technology doesn’t need any additional costly hardware or even a telephone line, as calls can be made through the internet directly by a computer. The only hardware requirement for this system is your computer, plus an USB headset that enables an agent to talk to a live person through their personal computer.
AgentDialer can be downloaded and setup in less than 20 minutes, and it stands out from other predictive dialers because it allows agents to work remotely, whether it is from home or even another country.
This technology acts as both a predictive dialer and a semi automatic dialer combined. In predictive dialing mode, the system automatically dials a phone number. If it is answered by an answering machine, it leaves a pre-recorded message or simply hangs up, but if it is answered by a live person, it connects the call to an agent's computer automatically, according to Voicent Communications website.
By using a predictive dialer, you can easily filter out unproductive calls and save crucial time that an agent can now spend on contacting other potential customers.
Some important features of the AgentDialer include the ability to record call conversations for quality-control review, simple transferring of calls directly to an agent’s phone or computer, calling information can be sent directly to an agent's computer with a screen pop-up, and can be seamlessly integrated with any Window based software like SQL database and SugarCRM (News - Alert), including Salesforce.com.
Another predictive dialer provider is SpitFire. SpitFire’s predictive dialer is a computer based dialing system that places outbound calls from a pre-loaded database list of numbers on a single line or multiple line cards that then connect to multiple communication and telephone lines.
Jamie Epstein is a TMCnet Web Editor. Previously she interned at News 12 Long Island as a reporter's assistant. After working as an administrative assistant for a year, she joined TMC (News - Alert) as a Web editor for TMCnet. Jamie grew up on the North Shore of Long Island and holds a bachelor's degree in mass communication with a concentration in broadcasting from Five Towns College. To read more of her articles, please visit her columnist page.
Edited by Rich Steeves