InsideSales.com, a major player in productivity software for inside sales professionals, has introduced version 3.0 release of the PowerDialer for Salesforce product.
“I am very excited about our version 3.0 release of PowerDialer for Salesforce. With this release, we bring the enhanced usability, full feature set and increased flexibility to our Salesforce.com (News - Alert) Customers that our flagship solution PowerDialer for InsideSales.com provides,” said David Elkington, CEO of InsideSales.com, in a statement.
Elkington said that this upgrade includes the company’s research-based intelligent calling solution that has brought a two to four times increase in calling productivity to countless customers.
Officials with InsideSales.com (News - Alert) said that this next generation of the PowerDialer solution has been in development and research for over a year and was completed in collaboration with existing customers, prospects and research universities.
Company officials said that some of the new system capabilities included predictive analytics, dynamic queuing, workflow automation systems, multi-media sales lead nurturing, advanced call reporting and IVR and ACD inbound/outbound call blending.
According to company officials, among the most exciting new features is the full integration of the immediate response technology and dynamic dialer initiatives that makes up the “Predictive 2.0” features already available in the PowerDialer by InsideSales.com product.
This feature predicts who to call and when to call to dramatically increase sales. One large national customer, Pinnacle Security, tripled sales versus a traditional predictive dialer in the first month of use.
Besides the predictive analytics and sales intelligence, comes the equally exciting ELF (electronic labor force) technology that allows salesforce.com users to nurture leads during the sales process in multiple media and automate ongoing marketing communications driven by the dialing follow-up process.
Anil Sharma is a contributing editor for TMCnet. To read more of his articles, please visit his columnist page.
Edited by Juliana Kenny