Pre employment screening

What’s the best way to meet call center hiring goals? How to perform successful pre-employment screening? Answer: Use the best call center simulations, assessment tests and hiring systems available. These are the very resources provided by FurstPerson, an expert in the pre-employment screening field. FurstPerson’s solutions, which can be customized for your organization’s specific needs, help make pre-employment screening for the call center less challenging and more successful. Learn more here on the Pre-employment Screening channel.

There is a common belief that women are multi-taskers, while men tend to focus on one task at a time. While this ability could be gender based, it is more likely to vary by the individual. In the contact center industry, the ability to multi-task is essential to agent performance and ultimately success. In fact, it can even help to reduce turnover and improve job performance.
6/23/2008

When it comes to hiring agents for the call center, there are a number of key attributes candidates must have to be considered for the position. Chief among these should be their ability to multi-task.
6/11/2008

Any organization that deals with hiring individuals to fill specific positions deals with risk. There is no guarantee that any person hired for a particular position will fulfill the job as intended or that they will perform better than expected. There is also the very real possibility that the candidate could fail miserably and cause the company undue costs and problems.
5/12/2008

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