Things change. Everything that was once “the norm” eventually is no longer relevant. For the services market, and in particular phone service providers, that change is already happening. Users don’t want to be tied to the typical two-year contracts common with traditional phone services.
Businesses are demanding more from a phone system and they want it without feeling tied down or stuck.
A report from Frost & Sullivan (News - Alert) predicts the North American VoIP and SIP services market will hit $9.35 billion annually by 2019 as more and more businesses make the move to VoIP phone systems.
Michael Brandenburg, Frost & Sullivan Information and Communication Technologies Industry Analyst, noted the importance of keeping costs down as companies make this transition.
"Service providers need to provide a wide range of value-added services to attract customers while holding the line on pricing. Many customers are trying to decide whether to keep their communications platforms on-premises or move to the hosted model, and hence, service providers should leverage VoIP capabilities to deliver customer value, rather than continually battle on price."
Vonage (News - Alert) Business Solutions answers to the need with a “no annual contracts” policy for its top-of-the-line business VoIP systems. This capability is afforded thanks to VoIP technology and cloud hosting.
We’ve heard about the benefits of the cloud for years. For customers with hosted business VoIP phone systems, this represents access to revolutionary calling features without the need for expensive equipment that usually resides in the business’s server room or closet. With cloud hosting, the system can be efficiently managed virtually – so there’s never a need to schedule onsite phone vendor visits to maintain the system or to add calling features. So why bind customers to a lengthy service contract?
Vonage Business Solutions also owns its own technology, which further helps contain costs. Customers typically save at least 30 percent when they switch from traditional providers – and they find the ease of switching and no annual contract additionally comforting.
Vonage’s ongoing innovation and reliability is something increasingly desirable in a market where things are changing so frequently. Having a business VoIP phone system that’s cloud hosted by a dependable company also means you’ll always have a connection for your customer calls – even if emergencies such as power or Internet outages occur.
Change can be a good thing. Adapting to changing demands and keeping innovation and cost savings top of mind, is a win-win.
Edited by Stefania Viscusi