Performance Management Featured Article
Making Virtual Agents Feel "At Home"
By Stefania Viscusi, Assignment Desk Editor
As more businesses put their trust in telecommuting, the need to develop new processes that will continue to promote success, is necessary.
In call centers, a virtual agent can be located anywhere in the world to take calls and perform functions just as those located on site. This industry is however most reluctant to develop work-at-home strategies because their success is so dependent on agent productivity.
To gain a better understanding of the benefits of work-at-home initiatives and how to change processes to promote success, a free Webinar is being offered by TMC (News - Alert) and IEX, "Make Virtual Agents Feel Right at Home."
Stefania Viscusi is an assignment editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Stefania’s articles, please visit her columnist page.
Edited by Stefania Viscusi