Envision, a provider of a wide portfolio of contact center solutions including performance management and coaching solutions has revealed plans to participate in a series of presentations that will be heavily focused upon best practices within contact center environments.

First on the roster, Jim Walker, business development manager at Envision will be in Huntersville, North Carolina on October 12 to highlight how crucial targeted coaching is in order to provide a high level of customer satisfaction and increase revenue in a session entitled, “When Self Service is Not Enough." If you would like to attend this event, please visit http://www.ccng.com/i4a/pages/index.cfm?pageid=5218.

Next, on October 13, at the Quality Assurance and Training Connection Annual Conference in Nashville, Tennessee, Envision Consultant and President of SpotOn Enterprises, Connie Smith (News - Alert) will be offering invaluable tips on how to utilize social media within contact centers. Titled “Integrating Social Media into your Quality Program,” the session has been created to share insight from Smith’s personal experience with working with leading contact centers. In addition, the session will go over the results from a recent survey of contact center managers. To register for this not-to-miss event, go to http://www.qatc.org/conference/index.html .

On November 4, David Harvey and Joe Gaudette will be collaborating for a presentation that analyzes the success of WFM systems and how these systems can help to dramatically increase efficiency, performance and accountability in a session entitled, “The Juggling Act: Balancing the Art & Science of Effective WFM to Achieve Optimal Contact Center Results and Targeted ROI.” This session is part of the Virtual Contact Center Conference organized by CRMXchange, a website designed to act as a forum to exchange information and ideas on customer relationship management. Moreover, the Society of Workforce Planning Professionals (News - Alert) (SWPP), an organization that provides education and networking opportunities for workforce planners in all industries will also be hosting this session. For additional details and registration, be sure to visit http://ecrmevents.com/register/.

If you want to gain a competitive edge, make sure you are in the know about all of the most up-to-date contact center trends and how performance management techniques can help your business succeed, these events simply cannot be missed!