(Norwalk, CT – 5/11/11) Technology Marketing Corporation (TMC (News - Alert)), a global, integrated media company, announced today that the Performance Management and Coaching channel, sponsored by Envision, creators of Click2Coach®, has been launched as the newest addition to the TMCnet Online Community program. Today’s highly competitive environment is driving increased focus on customer service. As a result, performance management and coaching have become top priorities for the customer-centric contact center and enterprise. The Envision-sponsored TMC channel will address the growing need for tools and insights that help companies align call center performance to their business objectives.

The Performance Management and Coaching channel is designed for decision-makers seeking information about contact center solutions including ways to deliver and maintain world-class customer experiences. Visitors to the channel will find valuable resources such as feature articles, industry news, white papers, and blogs written by experts from Envision.

The Performance Management and Coaching channel can be found at: http://www.tmcnet.com/channels/performance-management-coaching/

“Envision is pleased to join forces with TMC, the leader of communications and technology media and provide a forum for the entire industry to share news and exchange ideas that continue to drive contact center innovation and excellence,” commented Rodney Kuhn, CEO at Envision. “Taking advantage of TMCnet’s credibility and expertise in the contact center will reinforce Envision’s market coverage as a contact center market leader.”

Since 1994, Envision has been a key player in the evolution of the call center. With technological innovation at its core, the company has partnered with customers to develop a powerful yet easy-to-use suite of products and services that enable the contact center to optimize agent effectiveness and efficiency while turning customer interactions into a resource for enterprise growth. Centers worldwide utilize Envision’s award-winning solutions to continuously optimize people, process and business performance by taking agent development, contact center efficiency and customer satisfaction to new levels.

“TMCnet welcomes Envision’s Performance Management and Coaching channel into our Online Community program,” stated TMC President Dave Rodriguez (News - Alert). “Envision is a well-respected call center solutions provider that shares our vision of advancing new technologies. Our Online Community program is a powerful community-building vehicle assisting our partners in building their brand, while contributing to the vast array of valuable content which drives traffic to Envision and TMCnet, the most-visited communications and technology Web site in the world.” TMCnet is the leading Web site for communications and technology professionals. TMCnet is visited by nearly two million unique monthly visitors and generates more than 40 million page views every month, according to Webtrends.

About TMCnet Online Communities

TMCnet Online Communities are news-generated, content-rich portals that position your company as the leading “go-to resource” for your industry group. We have been building Online Communities for over 10 years, and continue to be the market leader at developing these successful communities for our customers. To learn more about the Online Community program, please contact Anna Ritchie [email protected] or call 203-852-6800 x 107. You can also visit us online at http://www.tmcnet.com/community/Default.aspx

About TMC

Technology Marketing Corporation (TMC) is a global, integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, NGN and InfoTECH Spotlight magazines. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries.

TMCnet is read by nearly two million unique visitors each month on average worldwide. Alexa.com ranks TMCnet traffic under 1,700 in the U.S. and India and under 4,000 in the Philippines, Canada and Ireland. TMCnet traffic ranks just over 4,000 in overall global traffic, according to Alexa.com.

In addition, TMC produces ITEXPO; 4GWE Conference and M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk World (in conjunction with Digium (News - Alert)); and Smart Grid Summit (in conjunction with Intelligent Communication Partners). TMC serves other communications market segments with the Cloud Communications Summit (in conjunction with Light and Electric); CVx ChannelVision Expo (in conjunction with Beka Publishing); VIPeering Voice Interconnect and Peering Conference (in conjunction with Crossfire Media); SocialCRM Expo; Business Video Expo (in conjunction with Interactive Media Strategies (News - Alert)); StartupCamp; and SIP Tutorial.

TMC also serves technology professionals with industry-specific Web sites: InfoTech Spotlight, 4GWE, M2M Evolution.com, Smart-Grid.TMCnet.com, Smart Products Ecosystem, Robotics.TMCnet.com, Cable.TMCnet.com, Satellite Spotlight, Green.TMCnet.com, Healthcare.TMCnet.com, and Education.TMCnet.com. 

For more information about TMC, visit www.tmcnet.com.

About TMCnet

TMCnet is the world’s leading communications and technology Web site in the world. As one of the most flexible, useful and fastest growing b-to-b technology sites on the Internet, its ability to provide RSS feeds and e-mail alerts by keyword and its automated press release posting application, TMCnet is an online innovator. 

TMCnet is a full-service news portal providing a multitude of educational platforms including Global Online Communities, Channels, podcasts, webinars, white papers, TMCnet Mobile, industry communities and more. A first-rate team of bloggers including Rich Tehrani and Tom Keating (News - Alert) plus 75 contributing editors including Jon Arnold, Carl Ford and Gary Kim contribute to the quality and quantity of news, features and commentary covering VoIP, IP communications, CRM, contact center and information technology topics. TMCnet Videos includes daily video news coverage of the IP Communications space plus interviews with industry leaders and show coverage. TMCnet is read by two to three million unique visitors each month worldwide, according to Webtrends.

About Envision

Envision is a pioneer in delivering innovative team coaching and performance improvement products and services to the contact center. Envision’s landmark and industry-renowned Click2Coach® fully integrates the value of quality monitoring and management, e-learning, automated coaching and robust analytics and performance management capabilities. Envision marries the power of Click2Coach and Envision Workforce Management™ together on the award-winning Envision Centricity® Web-based workforce optimization (WFO) technology platform to deliver a full spectrum of ROI-driven efficiency and effectiveness gains that meet the most specific and unique objectives of customer-focused organizations worldwide. A commitment to unparalleled customer-centricity is at the center of the company’s mission and is what makes Envision the authority on delivering an uncompromising customer experience. Visit http://www.envisioninc.com/, email [email protected] or call 206.225.0800 ext. 500 for more information. 

TMC Contact:
Jamie Epstein
TMCnet 
Tel: 203-852-6800 *158
Fax: 203-853-2845
Email: [email protected]
www.tmcnet.com

Envision Contact:
Name: Emilia Palaveeva
Tel: 206-890-8973
Fax: 206-225-0801
Email: [email protected]: www.envisioninc.com
Website