Successful companies have found that Unified Communications (News - Alert) and Collaboration (UCC) offers an effective means for integrating the mix of smart devices and ensuring workforce productivity. In general, UCC is an Internet-telephony technology architecture capable of integrating legacy and existing communication systems with newer, innovative productivity tools to deliver communication capabilities across multiple applications and devices. It offers a single, unified solution for all kinds of communications, from fax, video and email systems to mobile and smart devices.
Recently, the business services division of the Philadelphia-based cable giant, Comcast (News - Alert), launched a new cloud-based voice and unified communications package for enterprises that aim to replace old-school PBX (News - Alert) and key-type voice-channeling systems. Generally, when a company adopts a UCC system, the organization sees improvements in three key areas: communications, operational efficiency, and collaborative abilities. Today, several models exist for delivering UCC functionality and that’s where Comcast's Business VoiceEdge offers key functionality. It provides a high definition-quality voice service, a full suite of unified communications features and, thanks to the nature of subscription cloud services, a predictable monthly cost. Ultimately, with the integration of all these tools, it becomes easier for IT to manage them.
With a Business VoiceEdge package, Comcast includes unlimited nationwide calling, state-of-the-art Polycom (News - Alert) phones at no additional charge along with HD audio, and unified communications as well as mobility. These features include Be Anywhere which allows integration of mobile devices and other locations . Other features are Voicemail-to-email, Telephony Toolbar, and Business Voice Continuity. With Comcast’s system, phone conversations simply become audio files in a local virtualized storage system and everything is kept off-premises in Comcast's cloud.
A comprehensive, flexible framework exists to facilitate handling the volume and range of communication challenges that occur in today’s corporate environment. Companies gain a number of benefits from a platform approach which helps extend Unified Communications-specific services and features. Comcast's Business VoiceEdge provides a high definition-quality voice service, a full suite of unified communications features and thanks to the nature of subscription cloud services a predictable monthly cost.
Edited by Carrie Schmelkin