New Outbound Call Center Aimed At Improving Customer Service
December 10, 2014
By Oliver VanDervoort, Contributing Writer
While India is still considered the call center capital of the world, countries like the Philippines are rapidly gaining ground. One of the reasons that the Philippines has managed to gain so much ground in such a quick period of time is that they are embracing the idea of having call centers in areas of the country other than the city center. India seems to now be embracing this approach, at least to some degree. This was recently underlined with the announcement that Jusco is opening a new call center outside of the central hubs of India.
According to the Avenue Mail, Jusco has just set up and launched the outbound call center in Jharkhand. The outbound call center is looking to improve Jusco’s customer service and customer satisfaction. Union president Raghunath Pandey talked at the ribbon cutting for the call center about the fact that a service industry such as outbound call centers very much need to try to meet the expectations of their customers. He added that Jusco has done a remarkable job of attaining what can seem the impossible to some firms. Jusco is said to be a company that is always looking to improve on the job it’s doing in order to better accomplish the goal of making every customer happy.
One way in which the company is approaching making it easier to achieve great customer service is to get the absolute best customer feedback, launching an initiative where it gets this customer feedback through a third party. According to the firm, this means it ensures transparency and also improves services. Both of those features are something that are going to always impact the customer’s experience for the better. Jusco has launched this kind of endeavor in a number of other locations and has seen great success with the approach.