Open Source Recording

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Open Source Recording

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OrecX Offers Help With Call Recording and HIPAA Compliance
 By David Sims, TMCnet Contributing Editor

A recent product release from OrecX -- “The Open Source (News - Alert) Recording Company” -- is being marketed as a way to handle your call recording and HIPAA compliance needs.

First, a little background: “When it passed into law in 1996, the Health Insurance Portability and Accountability Act (HIPAA) created a profound impact on how healthcare providers in the United States conducted business,” company officials say, quite correctly, as the act both “protects workers’ insurance coverage options when they change or lose their job” and “creates and defines numerous new regulations and processes relating to patients’ healthcare information and” -- listen up now, here comes the important part --  “provides civil and criminal penalties for failing to adequately protect it.”

Do we have your attention now? Good.

OrecX officials provide a handy listing of the HIPAA requirements and how their offering fulfills that need for your company. So for example, where the law requires that “Procedures must identify employees or classes of employees who will have access to protected information. Access must be restricted only to those employees who need the information to complete their job functions,” OrecX offers “built-in access controls easily configured to restrict access to only those individuals who are authorized to access voice files. Access sharing can be restricted to specific employees or groups.”

The company says their product takes into account and meets HIPAA’s physical safeguards and technical safeguards -- “Covered entities are responsible for ensuring data on their systems cannot be changed or erased in unauthorized manners,” the law requires, so for the OrecX product, “The ability to permanently delete voice files must be specifically assigned by an administrator. Voice files cannot be changed except to add text-based annotations.” Problem solved.

Last month TMC (News - Alert) reported that Transportation Solutions Group switched to OrecX's Oreka for their VoIP call center.

David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Chris DiMarco

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