Switchvox (News - Alert) SMB v3.0 is now available from Switchvox. This provider of IP PBX (News - Alert) phone systems for small- and medium-sized businesses (SMBs) made the announcement today that this latest version of its IP PBX now supports real-time sales and customer service applications.

Using Switchboard panels specifically designed to work directly with their customer relationship management (CRM) programs, Switchvox customers can now analyze and manage sales leads.

To eliminate the burden of having to access records manually, detailed information from SugarCRM and Salesforce.com (News - Alert) automatically pop-up on incoming calls through the Switchboard, Switchvox’s real-time call control panel. With the integration of Google (News - Alert) Maps, agents can easily identify the location of inbound calls, helping to more easily adapt to potential leads.

This new release from Switchvox also features customizable Switchboard panels, providing developers access to a toolkit and the ability to build custom panels to fit the specific needs of the business.

Additional features of the Switchvox SMB v3.0 include:

“With the integration of key CRM applications, our SMB customers are able to take the guess work out of their sales strategy. They now have the ability to manage incoming and outbound lead generation, and even locate prospects with Google Maps,” said Joshua Stephens, CEO of Switchvox, in a Monday statement.

“This is a key element that had been lacking in the industry which allows smaller businesses to take full advantage of communications technologies available to them in one simple package.”

Switchvox relies on open source software and standards to build and use its products. The company offers its products as turnkey solutions that include server hardware and pre-installed Switchvox software. Switchvox also provides an easy-to-use and manage system that allows companies to make calls through traditional analog lines, as well as VoIP services.

The new Switchboard panels for SugarCRM, Salesforce.com and Google Maps integration are available immediately and free of charge for a limited time. Switchvox SMB starts at $2,495 and can be purchased from Switchvox directly or through its network of channel partners.

In the call or contact center setting, time is an important element in ensuring the customer has a satisfying experience. Switchvox has done well to recognize the challenges facing SMBs when trying to compete with giants in their field, providing solutions that meet the necessary needs without the big budget price tag. As a result, these smaller companies can operate and appear to the customer as no smaller or lacking in capabilities when compared to larger competitors. The customer will have a more satisfying experience and the company can focus on developing its sales strategies as its base is protected.

 

Susan J. Campbell is a contributing editor for TMC (News - Alert) and has also written for eastbiz.com. To see more of her articles, please visit Susan J. Campbell’s columnist page.