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December 14, 2009

SugarCRM, KnowledgeTree and INet Process Release Integration Software

By David Sims, TMCnet Contributing Editor

Open source customer relationship management, or “CRM,” provider, SugarCRM, KnowledgeTree, an enterprise content management provider focusing on document management software, and iNet Process, a European provider of ECM and CRM services, have announced the commercial release of iNetDocs, an application to integrate KnowledgeTree and SugarCRM (News - Alert).

With iNetDocs, documents and folders in the KnowledgeTree repository can be searched, browsed and retrieved from within SugarCRM and attached to all of the main modules within the CRM application, including leads, opportunities, contacts and accounts.  

According to Lionel Fernandes, manager at iNet Process, iNetDocs turns SugarCRM into a complete workspace. “It is now possible to conduct most of the day's work without ever leaving the SugarCRM application,” Fernandes said.

INetDocs will be available starting at $1,490 for 20 users. 

A tab in the SugarCRM interface acts as a window directly into the repository. SugarCRM users can incorporate sales, marketing and other documents from the KnowledgeTree repository.

“Content management and CRM applications are a natural fit,” Jan Sysmans, director of Product Marketing at SugarCRM, said.

iNetDocs has been available in a free community edition on SugarForge for nearly a year. The commercial edition, as one would expect, includes features not available in the community edition, along with support. iNetDocs is available in both on-premise and SaaS (News - Alert) versions of KnowledgeTree. 

In the spring of this year, SugarCRM released Sugar Express, which was described by company officials as addressing SugarCRM open source users’ demand for an affordable product that runs on SugarCRM’s on-demand computing platform, the Sugar Open Cloud.

Sugar Express provides core sales, marketing and support features, Sugar Plug-Ins for Microsoft (News - Alert) Office and access to SugarCRM Customer Support. Platform functionality includes the Module Builder to create custom modules and Cloud Connectors, to integrate third-party data services from companies such as Hoover’s and Jigsaw, company officials said at at the time of release. 

“For all of its promise, the cloud computing movement is in danger of becoming yet another mousetrap to lock in customers to proprietary vendors,” John Roberts (News - Alert), CEO of SugarCRM, said at the time of the Sugar Express release.

David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Kelly McGuire

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