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SugarCRM, Other Vendors Get CRM Plugin from Go2Group
By David Sims, TMCnet Contributing Editor
Basically it lets users connect a project in Atlassian JIRA to a SugarCRM bug or a Salesforce case, keeping customer information in sync. Providing a syncing mechanism between different teams is seen by Go2Group officials as a benefit that helps "keep customer management processes flowing by providing these users with information."
Brett Taylor, CEO of Go2Group, said the introduction of a basic version of the Go2Group CRM Plugin is for customers "interested in strengthening the collaboration between teams using different systems for different needs... while basic, the Go2Group Free CRM Plugin provides the power for a Salesforce user to coordinate customer activities with their JIRA counterparts.”
The Go2Group Free CRM Plugin is compatible with Atlassian JIRA, Professional and Enterprise Editions: v3.12 and later, SugarCRM v5.0 and later and Salesforce, Professional, Enterprise, and Unlimited Editions.
Officials of Vivendo say the Magento-SugarCRM extension "allows users of both Open Source systems to connect the eCommerce platform to the CRM system. This allows shop owners to automatically upload leads and customers from webshop to CRM, including information on abandoned shop carts and customer service cases."
The extension can be ordered and downloaded from VivendoConnect.com.
David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.
Edited by Stefania Viscusi