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April 17, 2008

SugarCRM, Zenoss Announce Service Provider Deal

By David Sims, TMCnet Contributing Editor


Zenoss, a vendor of commercial open source network, systems and applications management software, has announced that open source CRM vendor SugarCRM (News - Alert) has deployed Zenoss for Service Providers to monitor and manage its end-to-end Software-as-a-Service (SaaS) offering, including networks, servers and end-user application performance through synthetic transactions.
 
Lila Tretikov, CIO of SugarCRM, said with Zenoss, "we're able to monitor and manage our entire hosted service offering through a single product."
 
Under its SaaS (News - Alert) model, SugarCRM maintains instances of its application on networks and servers within ATA centers. SugarCRM officials say they commit to high levels of application performance and uptime, and in order to meet its service level agreements, selected Zenoss as its enterprise IT management product.
 
Zenoss alerts SugarCRM IT management personnel of potential issues based upon performance trends or outages and helps them to isolate root causes via a consolidated event console. SugarCRM personnel then remediate issues.
 
Last month, InsideView announced the availability of its SalesView application for SugarCRM customers. SalesView is an on-demand Business Search and Intelligence application, designed to glean information from subscription-based and user-generated sources.

SalesView presents customer data aggregated and distilled from social groups and social media in the context of the SugarCRM customer relationship management (CRM) application. InsideView is offering a free version of the application as a mash-up with SugarCRM to let anyone tap into SalesView's information. PRO and TEAM versions of SalesView come with deeper feature sets.

"The SalesView mash-up provides SugarCRM users with sights about prospects," said John Roberts (News - Alert), co-founder and CEO of SugarCRM, adding that the combination of these two open products "reduces risk while offering a sales intelligence product."

SalesView is built on InsideView's Business Search and Intelligence platform, and uses meta-aggregation technology.
 
 
For more, check out the Open Source CRM channel on TMCnet.
 
 
David Sims is a contributing editor for TMCnet. To see more of his articles, please visit his columnist page.



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