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February 26, 2008

GroupWise Integration for SugarCRM Now Available from Omni

By Stefania Viscusi, Assignment Desk Editor

Riva GroupWise Integration for SugarCRM was announced today by Omni Technology Solutions (News - Alert), Inc., offering customers with SugarCRM's information on Blackberry, Web and desktop clients.

"Riva synchronizes GroupWise and SugarCRM and makes the information available in the GroupWise BlackBerry (News - Alert), desktop and web clients," said Paul Oh, Director of Technology Alliances for SugarCRM in a statement to the press. "Customers need and want access to SugarCRM (News - Alert) data from everywhere, all the time. Riva satisfies that need."
With the Riva GroupWise Integration for SugarCRM, users a provided with transparent, server-side synchronization between GroupWise and SugarCRM Community Edition, Professional Edition and Enterprise Edition for both on-site and hosted on-demand versions.
This integration helps businesses of all sizes deliver agile business information to their key employees.
"Omni is excited to deliver Riva GroupWise Integration for SugarCRM," said Aldo Zanoni, CEO and Managing Director of Omni. "Riva opens the door for GroupWise customers to the world of SugarCRM. Companies large and small are looking to deliver agile business information to their key employees. Riva integrates GroupWise into the heartbeat of a business - its CRM."
"What customers appreciate most about Riva is that employees can work in GroupWise or SugarCRM and don't have to be bothered with having to copy and paste information from one application to the other. There is no training required because the integration is transparent to the end-user. A phone number that gets changed in the Mac OS X address book is updated in SugarCRM. A task that is marked as completed on a BlackBerry gets marked as completed in SugarCRM. An opportunity that is updated in SugarCRM is synchronized to GroupWise and is available in all client interfaces. Customers and administrators alike appreciate there are no plug-ins that need to be installed on the desktops or BlackBerry and other mobile devices. Riva Desktop Edition is transparent to SugarCRM and GroupWise. It is a non-intrusive installation,"  also commented Zanoni.
Omni is offering a free 30-day trial download for interested parties at
For more, check out the Open Source CRM channel on TMCnet.
Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.

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