As a provider of virtual on-hold solutions, Virtual Hold Technology brings queuing solutions to Fortune 1000 organizations, and it has recently partnered with GM Voices (News - Alert) to provide recorded voice prompts for enhanced customer experience services.

GM Voices provides professionally recorded voice prompts and greetings for telecom applications worldwide. By partnering with Virtual Hold Technology, the two companies will provide improved on-hold messages and recordings for better customer experiences.

Marcus Graham (News - Alert), CEO and founder of GM Voices stated, "VHT's virtual queuing solutions provide customers with options for managing their time, and the way those options are presented is important to the customer's perception of the company. We know how to make automated greetings and menus feel more like conversations that contribute significantly to a positive caller experience. Our natural-sounding voices add depth and clarity to the Virtual Hold solution, and that really appeals to the customer-focused companies that deploy VHT."

Producing high-quality audio files for VHT’s virtual queuing solutions for the contact center, GM Voices provides voice branding and records thousands of messages with trained voice actors. Users of GM Voices’ software can select voices they feel best represent their brands, and then email their scripts and receive ready-to-go speech files tailored to their respective platforms.

With voice recording and translation services in more than 100 languages, GM Voices will provide prerecorded voices that will prompt callers who encounter Virtual Hold’s solution. Virtual Hold offers customers the option of ending the call and receiving a callback should they be put on hold. Users who choose to receive the callback are greeted with GM Voices’ recorded messages.

said Jeremy Starcher, VHT's vice president, business development stated, "We've worked with GM Voices to provide a friendly voice as a default option, which is perfect for some of our clients. It can be time-consuming and expensive to audition and hire talent and then produce your own audio files. This partnership enables us to protect our clients' brand while keeping their costs down. And for those clients who want to tailor their customers' experience even more, our partnership opens the door for them to start their own relationship with GM Voices."

Juliana Kenny graduated from the University of Connecticut with a double degree in English and French. After managing a small company for two years, she joined TMC (News - Alert) as a Web Editor for TMCnet. Juliana currently focuses on the call center and CRM industries, but she also writes about cloud telephony and network gear including softswitches.

Edited by Juliana Kenny