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The On-Demand Call Center and other emerging call center technologies have no doubt enhanced the operational capabilities of call centers worldwide. Addressing this evolution, and the ways in which advanced technologies have fostered the growth, Transera Communications President and CEO Prem Uppaluru will present a keynote, "Midpoint Call Management: The Key to Deploying a Global IP Call Center" at next weeks Call Center 2.0, co-Located with INTERNET TELEPHONY Conference & Expo.
Prem Uppaluru's address, on Friday, October 13 at 9:30am PDT, will be open to all registered attendees.
Outlining the evolution of call center technology, Uppaluru will overview how ACD's, routing, and 1-800 calls have taken call centers throughout the years to the present SaaS ( News - Alert) model. Together with SIP, CCXML and other IP technologies, companies of any size are now given a new breed of call center solutions that eliminate the barriers of location, offer rich new features, faster deployment time, and profitable areas of growth.
Commenting on new global paradigm, Prem Uppaluru said in a statement to the press, "On-demand software delivered on top of existing global IP communications networks enables organizations of any size to rapidly deploy a feature-rich call center with a global community of in-house, outsourced, remote, branch office or at-home agents. This new model transcends geographic and organizational boundaries, and allows companies to transform customer care into an engine for increased brand loyalty and profitable business growth."
Transera is the first company to provide On-demand Global IP Call Center Solutions for multi-site, multi-sourced call centers.
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