Recognizing the shift in call centers to move away from traditional call center solutions that leave company’s feeling “boxed in” by outmoded call center technologies, restricted agent sourcing options and runaway costs,
Transera Communications introduced in 2005 their Seratel IP Call Center software to help move call centers beyond the limitations of proprietary technologies and transform customer care into a global operations paradigm for greater cost efficiencies and higher quality of service with the first ever on-demand Global IP call center platform.
"Seratel leverages open industry standards such as SIP, Web Services and XML, rather than proprietary mechanisms, eliminating complex integration requirements and significantly reducing maintenance overhead" noted a
new release.
The software provides a solution for call centers that allows agents can be located anywhere they have access to the internet and a telephone. This also gives managers and supervisors a better overall view of their operations and offers a way to cost effectively expand into the global workforce.
"Enterprises are increasingly sourcing their call center agents outside of their brick and mortar call centers. The market for multi-sourcing of agents is growing rapidly," Prem Uppaluru, CEO and co-fonder of Transera said in a statement to the press.
"Today's call centers are characterized by disparate environments that include outsourced contact centers, branch offices, and knowledge workers and at home agents. Transera allows companies of any size to rapidly deploy a feature rich call center—anywhere in the world—without any upfront hardware or software capital expenditures" he added.
Global Dashboard- This feature gives supervisors and management a better view and control of call center operations and service levels across the board.
Global Call Routing and Queuing- This feature offers intelligent and efficient routing and use to available agents globally.
Globalization of Agents- This features lets agents download a Java Applet from the internet and log into Seratel-- making it easier for them to be located anywhere.
Global Screenpop- This feature allows for cost savings and reduces customer frustration of having to repeat themselves. Instead of having to install expensive CTI hardware or software, Global Screenpop sends an embedded URL to the agents CRM application.
-----
INDUSTRIES
Activate Email 
