Omni-Channel Customer Engagement Article

Norwalk, CT – April 7, 2015 – TMC (News - Alert), a global, integrated media company helping clients build communities in print, in person and online, announced today that the Omni-Channel Customer Engagement Channel, sponsored by Aspect (News - Alert), has been launched as the newest addition to the TMCnet Online Community program. 

The Omni-Channel Customer Engagement Channel is designed for decision-makers seeking insight and best practices on issues important to the contact center like delivering a better customer experience across a growing number of channels. Visitors to the Omni-Channel Customer Engagement Channel can find valuable resources such as feature articles, industry news, videos and white papers.

The Omni-Channel Customer Engagement Channel can be found at: http://www.omni-channel-customer-engagement.com

“The Omni-Channel Customer Engagement Channel is a great resource for consumer experience professionals looking for insight and best practices to improve their operations,” commented Tim Dreyer (News - Alert), Director, Public Relations and Analyst Relations at Aspect Software. “In fact, more than half of the people we recently surveyed said community forums are a valuable tool for knowledge and assistance. “Aspect is excited to join forces with TMC, a leader of communications and technology media, to help organizations improve the quality of their customer interactions by providing true omni-channel experiences.”

“TMCnet welcomes Aspect’s Channel into our Online Community program,” stated TMC President Dave Rodriguez (News - Alert). “Aspect is a well-respected solutions provider that shares our vision of advancing new technologies.”

TMCnet is the leading Website for communications and technology professionals. TMCnet is visited by 1.5 million unique monthly visitors and generates more than 60 million page views every month, according to Webtrends.

About TMCnet Online Communities

TMCnet Online Communities are news-generated, content-rich sites that position companies as leading “go-to resource” for communications and technology related topics. TMC has been building Online Communities for over 10 years, and continue to be the market leader at developing these successful communities for clients.  To learn more about the Online Community program, please contact client services [email protected] or call 203-852-6800. You can also visit us online at http://www.tmcnet.com/Community/Default.aspx

About TMC

TMC is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and Cloud Computing. TMCnet is read by more than 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of ITEXPO, the world’s leading B2B communications event, as well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp, and more. Visit TMC Events for a complete listing and further information.

For more information about TMC, visit www.tmcnet.com.

About Aspect
Aspect’s fully-integrated solution unifies the three most important facets of modern customer engagement strategy: customer interaction management, workforce optimization, and back-office. Through a full suite of cloud, hosted and hybrid deployment options, we help the world’s most demanding contact centers and back offices seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit www.aspect.com.

TMC  Contact:
Maurice Nagle

Web Editor

Tel: 203-852-6800
Fax: 203-853-2845
[email protected] 

www.tmcnet.com

Aspect Contact:
Tim Dreyer

Aspect

Tel: 630-227-8312

[email protected]

www.aspect.com