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Sunbird Opens New Offices, Launches Customer Support Portal

Networked Enterprise Featured Article

Sunbird Opens New Offices, Launches Customer Support Portal

 
November 24, 2015

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  By Casey Houser, Contributing Writer

Many companies are turning to data center infrastructure management (DCIM) software to help manage their data stock and protect their investment in information storage. One company hoping to lead that charge of DCIM software provision and support the networked enterprise, Sunbird, recently announced that it has moved its headquarters, opened a new technical service and support office, and has launched a new online customer support portal.


The company’s headquarters are now located in Somerset, N.J., and its support office has taken hold in Sioux Falls, S.D. Those offices, especially the South Dakota-based support office, will help fuel future support that Sunbird provides for its customers. Its online customer support center initially offers information and resources to help clients with all stages of their DCIM use, and it can extend to live customer service agents through the portal’s online chat tool.

Herman Chan, the president of Sunbird, commented on the investment his company has made:

“As a leading pure-play DCIM software company we continue to invest in resources to help make our DCIM customers successful in managing their data centers,” Chani said. “Based on our experience of helping more than 850 customers deploy and gain value from DCIM we have created a new support center and support portal to make useful resources readily accessible to customers to help them quickly get to the point where they can maximize the value of their DCIM tools.”

The latest version of Sunbird DCIM, 5.0, was launched earlier this autumn. Sunbird has added tools for continuous resource monitoring and built-in analytics to give customers more control over their information. Updates have also reportedly allowed the company’s flagship software to operate more efficiently and support the networked enterprise.

Resources in the customer support portal include ebooks, data sheets, case studies, white papers, and screenshots, as well as a “quick links” tab that includes a list of recent and popular information. Customers that want to browse the information can do so freely. They can also sign in to their accounts and open support tickets to address more pressing issues; for those tasks, they can also chat live with Sunbird customer service agents. Software updates are also available in the support portal.




Edited by Maurice Nagle
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