Step one in finding the right .NET VoIP development platform is locating a solution that has all the features you need, is cost-effective and easy to use. But after selecting the right development platform, the next step is just as important, if not more so. It is essential that the provider of the platform has a support structure in place to meet any conceivable need that might pop up at any time in the development process. Fortunately, Inventive Labs, creators of the Voice Elements Platform, offers an extensive and accessible support system.
The company offers a variety of channels to access support. There is a support wiki that features a variety of articles and how-tos. There is also help available in the Voice Elements API documentation page, and a LinkedIn (News - Alert) discussion group. Links to all of these can be found here.
The support offered by Inventive Labs covers a wide variety of customer needs. If developers find a bug in the software, Inventive Labs will fix it for free. The company also offers updates and enhancements for no extra charge as long as customers are up-to-date on their support payments. The support personnel will assist with any licensing and installation issues, and will help customers connect to SIP trunking carriers.
Support is available either via e-mail or over the telephone. Support personnel can refer callers to samples and can walk developers through necessary steps. They can also work with developers to identify particular issues, determining if it is an HMP Elements SIP Stack problem, a Voice Elements problem, an application problem, an operating system problem or a hardware problem.
With the savings and ease-of-use inherent in Voice Elements, coupled with the exceptional customer service and support, it is no wonder it is the development platform of choice for .NET (News - Alert) VoIP. For more information, click here.
To find out more about Inventive Labs, visit the company at ITEXPO West 2012. To be held Oct. 2-5 at the Austin Convention Center in Austin, TX, ITEXPO (News - Alert) (News - Alert) is the world's largest communications and technology event. Visit Inventive Labs in booth #721. For more information on ITEXPO West 2012, click here.
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Edited by Jamie Epstein
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