TMCnews Featured Article

If you’ve paid any attention to the communications coverage in the media over the last few years, you’ve seen the posted benefits about Voice over Internet Protocol (VoIP). As much as vendors and third party media sites alike promote the benefits for the small business, however, relative uptake has been shy of projections.

If you’re still on the fence about making a change and are completely in the dark about mobile VoIP, let’s take a few minutes to look at why both could be a good choice for your business. Fortunately, Jive recently posted a blog with some tips to follow.

Important Calls Aren’t Missed

The traditional landline can limit you when you have to be on the move. VoIP allows you to program Find Me, Follow Me configurations so you never have to miss an important call. Plus, depending upon your availability at any given time, you can program according to your typical workday.

Voicemail to Email

While voice calls are important, following up on all of those messages can take a lot of time. If all of your messages could be converted into emails that you can quickly review and take care of, you’ll have more time to spend on those activities that advance business processes and less time dialing the phone.

Easy Expansion

Business growth is a great thing, but it can also slow you down when it comes to providing the right tools and capabilities for all employees. You want to spend your time on those activities that created a need for growth, not making sure everyone has a phone. VoIP allows you to simply click and go, adding as many new extensions as you need.

Expanded Capabilities

If yours is an industry where call recordings are a must, VoIP is the perfect backbone. You can not only easily monitor calls, even on mobile VoIP, you can record, barge in when needed or whisper to an agent struggling to make a customer happy. The options are extensive when applied in the right context.

Security

While you may not think your phone system is a target for prying ears, it very well could be. When you leverage opportunities through VoIP, you have the opportunity to protect your voice communications like you do your network.

As you’re trying to take your communications to the next level, chances are mobility is playing a part. If you haven’t embraced VoIP as of yet, you’re missing the streamlined advantages it offers to mobile users. Mobile VoIP is setting a new standard for the competitive advantage – wouldn’t you rather be leading the way than trying to catch up?