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REVE Systems Takes Customer Care to the Next Level

 
October 18, 2013


By Susan J. Campbell, TMCnet Contributing Editor
 

The company that advertises itself as a global operation doesn’t often take this concept to heart. Offering a product that can be delivered around the world or a service available through the cloud is a great first step, but unless that company can deliver the client care behind the brand, the concept of “global” only goes so far.

Many consumers have experienced the typical roadblock of the company that outsources its customer care to a location where an agent can’t communicate well in the consumer’s primary language. Getting customer support from an agent with an accent so thick his English doesn’t sound like English at all causes frustration for the consumer and damages the brand.

One company believes this approach isn’t good enough to warrant the description as a global company. REVE Systems decided to walk the walk and talk the talk by offering support provided by those who speak the language of their consumers. In fact, the company’s team can converse in 14 different languages. These conversations are not just heavily laden with an accent that makes interpretation difficult to achieve. Instead, these are fluent professionals who know the language, the lingo and the culture of the customer.  

The company confirms, “Our team converses in: English, French, Spanish, Mandarin, Portuguese, Arabic, Punjabi, Bangla, Punjabi, Hindi, Malayalam. Hence, we are able to speak with the customers in their own language. By this way, we remove the communication gap and provide speedy assistance to our customers.”

Removing this communication gap is a critical step for a communication company. If REVE Systems hopes to dominate a fast-growing industry with solutions that directly address consumer challenges, customer support has to be second to none. This effort means the company can reach a greater scope of service providers and their customers, making it easier to implement mobile VoIP from REVE to achieve their goals.

As the demand for mobile VoIP continues to grow, so too do the efforts of this provider. Speaking the language of the consumer base is just the first step. REVE Systems is also, “in the process of translating the website in 6 different languages: Spanish, Portuguese, Russian, Mandarin, French and Arabic,” they shared. “Also our sales and support team can communicate in multiple languages.”

Delivering service at the level customers demand is the key to great success. REVE Systems is well on its way to market domination.




Edited by Stefania Viscusi

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